Global Journal of Management and Business Studies.
ISSN 2248-9878 Volume 3, Number 6 (2013), pp. 611-618
© Research India Publications
http://www.ripublication.com/gjmbs.htm
Integrated Framework for Implementing Knowledge
Management in Contemporary Organizations
Meghna Goswami
1
and Anil Kumar Goswami
2
1
Management Studies (FMS), Delhi University (DU), Delhi, INDIA.
2
Defence Research & Development Organization (DRDO), Delhi, INDIA.
Abstract
Knowledge Management (KM) is an integral part of contemporary
business environment which ensures growth and competitive
advantage for an organization. Today many organizations are losing
sight of competitive advantage to grow and compete with other players
because of mismanagement of their experiences, expertise and
knowledge assets. In present day competitive business environment,
besides being innovative an organization must be able to make use of
its prior experiences and learning in an effective manner to gain over
its competitors. KM is an effective tool to manage organization’s
knowledge assets which in short run generates profits and in the longer
run fosters creativity. KM leverages organization’s knowledge
internally and externally to create and sustain a competitive advantage.
Hence, organizations must have an effective KM System in operation,
which can create, capture, store, disseminate and document the
knowledge assets of an organization and help in business intelligence,
business process re-engineering and decision making. However, most
organizations focus mainly on Information and Communication
Technologies (ICT), thereby giving lesser emphasis on other important
factors which are must for gaining significantly from a KM System.
An effective KM is result of interplay of both technological and
behavioral aspects. KM System must have holistic approach i.e. it must
emphasize all three important factors of organization - People, Process
and Technology. Hence, while implementing KM in organization, all
three factors must be considered and handled effectively and
efficiently. This paper proposes an integrated framework to implement
KM involving technological as well as behavioral aspects of an