383 © The Author(s), under exclusive license to Springer Nature Switzerland AG 2021 R. Ellis et al. (eds.), Voices in the History of Madness, Mental Health in Historical Perspective, https://doi.org/10.1007/978-3-030-69559-0_18 CHAPTER 18 Often, When I Am Using My Voice… It Does Not Go Well: Perspectives on the Service User Experience Megan Alikhanizadeh, Corey Hartley, Sarah Kendal, Liz Neill, and Gemma Trainor INTRODUCTION This chapter aims to compare perspectives from the worlds of practice and lived experience, on using and hearing ‘voice’. It explores some of the complexities and suggests what may happen next. It has been co-authored by young people who have personal experience of mental illness and by mental health professionals from the statutory and voluntary sectors. M. Alikhanizadeh • C. Hartley • L. Neill (*) Common Room North Ltd, Leeds, UK e-mail: liz.neill@commonroom.uk.com S. Kendal School of Healthcare, University of Leeds, Leeds, UK G. Trainor Liverpool John Moores University, Liverpool, UK