A Design Theory for Systems That Support Emergent Knowledge Processes By M. Lynne Markus Peter F. Drucker Graduate School of Management Claremont Graduate University 1021 North Dartmouth Avenue Claremont, CA 91711 Tel: 909-607-3151 Email: m.lynne.markus@cgu.edu Ann Majchrzak School of Business Administration University of Southern California Los Angeles, CA 90089-1421 Tel: 213-740-4023 Email: majchrza@bus.usc.edu and Les Gasser Graduate School of Library and Information Science University of Illinois at Urbana-Champaign 501 East Daniel St., Champaign, IL 61820 Voice: 217.265.5021 Email: gasser@uiuc.edu Revision for May conference April 17, 2000