Consumers’ Use of Blogs as Product Information Sources: . . . Morimoto and Trimble
45 Marketing Management Journal, Fall 2012
INTRODUCTION
Conventional wisdom holds that the first,
second, and third rules for successful real estate
sales are location, location, location (e.g.
RealEstateabc.com 2003). A similar idea can
apply to consumer decision making and its
relationship with effective marketing
communication planning. Placement of
messages in an appropriate context/
environment might also be the first, second, and
third rules of all successful marketing
communication (Sissors and Baron 2002).
Marketers should not rely on marketing
communication to activate or prompt
consumers to initiate a product search;
marketers should focus their communication
efforts in places where already actively
searching consumers look for information—
which is increasingly in online media vehicles.
Court et al. (2009) reports that two-thirds of the
most important consumer interaction with
product information, when the consumers are in
an active search and \ alternative evaluations,
involved in word-of-mouth communications.
Only one-third of that consumer interaction is
said to take place through company-driven
marketing efforts like traditional advertising
and sales promotions. With regards to
consumers’ use of blogs, BlogHer’s Social
Media Matters Study (Collins 2011) reports that
nearly half of adult consumers (47%) surveyed
reported that they turn to recommendations
found on Web logs or blogs for new ideas and
trends instead of traditional promotions; over
half (53%) of the same population reported
buying a product that was recommended on a
blog; those blog recommendations were also
preferred over celebrity endorsements. These
findings suggest that marketers would do well
to concentrate on creating and maintaining
communication vehicles of their own (i.e.,
blogs, social media) that attract consumers
when they are actively searching instead of
merely placing traditional promotions amidst
media that attracts consumers looking to be
entertained.
Academics have also begun to explore the
potential of this medium. Previous efforts in
relation to advertising and blogs have been
made mainly in the area of messages (Chu and
Kamal 2008) and bloggers (individuals
The Marketing Management Journal
Volume 22, Issue 2, Pages 45-60
Copyright © 2012, The Marketing Management Association
All rights of reproduction in any form reserved
CONSUMERS’ USE OF BLOGS AS PRODUCT
INFORMATION SOURCES:
FROM NEED-FOR-COGNITION PERSPECTIVE
MARIKO MORIMOTO, Sophio University
CARRIE S. TRIMBLE, Millikin University
This study investigated the potential influence of word-of-mouth (WOM) and need-for-cognition
(NFC) on consumer information search in the blogosphere. This study, in particular examined how
consumers perceive corporate and consumer-generated blogs as product/brand information sources.
The results of an online survey indicated that NFC and susceptibility to WOM influenced consumer’s
information search process, ultimately leading to purchase intent. The findings also showed that
while high NFC individuals showed more favorable attitudes toward consumer-generated blogs over
corporate blogs as an information source, low NFC individuals did not have a specific preference for
either type of blog. In addition, participants reported greater purchase intent for products addressed
in consumer-generated blogs than corporate blogs. This difference in purchase intent existed even
when their attitudes toward both types of blogs and the brands/products mentioned there were
regarded similarly.