1 CATEGORIZATION OF LEAN SIX SIGMA TOOLS AND TECHNIQUES BASED ON DMAIC FRAMEWORK Norshazwana Akmal Hanafi 1 Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia (Email: shazwanahanafi@gmail.com) Tan Owe Kowang 2 Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia (Email: oktan@utm.my) Goh Chin Fei 3 Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia (Email: gcfei@utm.my) Accepted date: 03-12-2017 Published date: 09-07-2019 To cite this document: Hanafi, N. A., Tan, O. K., & Goh, C. G. (2019). Categorization of Lean Six Sigma Tools and Techniques Based on DMAIC Framework. Journal of Information System and Technology Management, 4(13), 01-12. DOI: 10.35631/JISTM.413001 __________________________________________________________________________________________ Abstract: Lean Six Sigma is like twins to continuous improvement project which can be managed by using DMAIC methodology. DMAIC methodologies consist of several tools and techniques, and these tools differ for different industries. Thus, this study seeks to explore and compare the experiences of various organizations from various industries undertaking DMAIC activities within their organization in order to sustain the performance and maximize their value. This paper provides an overview of each tools and techniques used in DMAIC stage. Keywords: Lean Six Sigma, DMAIC, Lean Management, Six Sigma ___________________________________________________________________________ Introduction Nowadays, most organizations attempt to implement Lean Six Sigma concept in their business, ranging from manufacturing, service or even on public sector. Lean Six Sigma is like twins to continuous improvement project which can be managed by using DMAIC methodology. Based on previous study, there are more than hundreds of tools used in this DMAIC stage, and the tools used are differ for different industries. Prior study discusses these tools separately and most of the study view DMAIC as a single set for each industry. Thus, this study seeks to explore the experiences of various organizations from various industries undertaking DMAIC activities within their organization in order to sustain the performance Volume: 4 Issues: 13 [June, 2019] pp.-01-12] Journal of Information System and Technology Management eISSN: 0128-1666 Journal website: www.jistm.com