Jordan Journal of Business Administration, Volume 6, No. 1, 2010
- 141 -
The Relative Importance of Indicators of Perceived Jordanian Islamic Garments
Quality: An Application of Non-Jordanian Consumers in Foreign Markets
Omar Belal Qadri and Hani Al-Dmour
ABSTRACT
This study aims at identifying the relative importance of quality measures elements of the Jordanian Islamic garments
as perceived by non-Jordanian consumers in foreign markets. In addition, it examines the moderating effect of
demographic characteristics and the country of citizenship on the perceived quality of Jordanian garments. The study's
population consists of consumers of Islamic women garments in the UK and Canada.
A structured questionnaire was sent to several Islamic women clothes retail shops, in both the UK and Canada, where
Jordanian Islamic clothes are being displayed. Depending on this study type and hypotheses, frequency table,
percentages, t-Test, and ANOVA test, were used for hypotheses testing. The reliability and validity of the scales were
found to be satisfactory.
The study found that the four most important quality indicators as perceived by Non-Jordanian consumers of the
Islamic women' garments are: The product attributes (design, appearance, sizing and textile factor), price (value), store
attributes, and promotion . It was also found that all of the study’s quality indicators of Jordanian Islamic garments
were positively perceived by Non- Jordanian consumers in foreign markets. Furthermore, the perceived quality
indicators were found to differe in terms of the demographic variables (age, education level, income level, and marital
status) .
Keywords: Perceived quality, Garments, Country of Origin, Quality indicators.
INTRODUCTION
After years of rapid growth, total clothing sales
began to decline in the early 2000’s as the Jordanian
clothing industry experienced turmoil with an increased
competition. This decline might be contributed to the
formation of various trade agreements and the
establishment of liberal trade policies by the Jordanian
government with several countries. These agreements
have resulted in the abolition of protectionist measures
and the removal of most trade barriers. As a result, all
clothing companies in Jordan were virtually confronted
with the consequences of this new commercial reality.
Several consumer-oriented factors have also contributed
to challenges in the Jordanian clothing industry. Some of
them include fluctuations in economy, changes in
consumer demographic and lifestyle, profiles, and the
loss of consumers markets.
As clothing industry experience these changes, the
clothing market becomes more difficult to capture.
These changes have also emphasized the importance of
exploring effective tools for clothing business success.
Indeed, an increased competition justifies the claim that
competition is often quality-based strategies guided by
satisfying customer needs, and enhancing business
performance objectives.
Significance of the Study
This research has several theoretical and managerial
Received on 12/3/2008 and Accepted for Publication on
31/12/2009.
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