Association for Information Systems AIS Electronic Library (AISeL) BLED 2005 Proceedings BLED Proceedings December 2005 Electronic Service Quality Gaps in the Australian Wine Industry Joan Cooper Flinders University Robyn Davidson Flinders University Follow this and additional works at: htp://aisel.aisnet.org/bled2005 Tis material is brought to you by the BLED Proceedings at AIS Electronic Library (AISeL). It has been accepted for inclusion in BLED 2005 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org. Recommended Citation Cooper, Joan and Davidson, Robyn, "Electronic Service Quality Gaps in the Australian Wine Industry" (2005). BLED 2005 Proceedings. 23. htp://aisel.aisnet.org/bled2005/23