Prosiding Penelitian & Pengabdian Kepada Masyarakat e ISSN : 2581-1126 p ISSN : 2442-448X Vol 5, No: 2 Hal: 102 - 110 Juli 2018 102 CONFLICT STAGES BETWEEN PT KERETA API AND BANDUNG CITIZEN (Study case operation area II Bandung with Tulan west station, kelurahan Jeruk, Kecamatan Andir, Bandung City, West Java) By: Riany Ambonnari Johani¹, Soni A. Nulhaqim², Ary Surya Gutama² 1. Graduates of Social welfare undergraduate program 2. Lecturer of social welfare department FISIP Unpad and researcher on study center of conflict resolution FISIP unpad ABSTRACT The research background between PT KAI and citizen is due to densely populated area which is one of the citizen phenomena. The purpose of this research is to describe conflict stages that were occurred. This research used theory regarding conflict stages by Simon fisher which will be implicated toward social work and social worker’s role on conflict resolution. This qualitative descriptive research used study case technique in which informants are chosen based on purposive sampling such as public figure on society, governmental institution, and other party outside citizen and PT KAI. The research result reveal that pre-conflict firstly triggered by claiming of land by PT KAI toward area of resident on west station citizen. The confrontation started when PT KAI spread letter for land clearing toward West station residents. The situation became intense when PT KAI accompanied by police and soldiers came to residents for clearing of houses. It results into 53 families on west station street loss their home as places to shelter and food stall for living. After conflict, there were involvements of Bandung government, student sympathizers, and society organization for conflict resolution that support this problem to be carried out on legal path. The trial was won by residents of west station. This research suggest that there must be recovery program for residents that loss their home and involvement of parties that had crucial roles on society. Key words: Conflict stages, conflict trigger, conflict resolution TAHAPAN KONFLIK ANTARA PT KERETA API INDONESIA (KAI) DENGAN WARGA DI KOTA BANDUNG (Studi Kasus PT KAI Daerah Operasi II Bandung dengan Warga Jalan Stasiun Barat Kel. Kebon Jeruk Kec. Andir, Kota Bandung, Jawa Barat)” ABSTRAK Penelitian dari konflik antara PT KAI dengan warga ini dilatarbelakangi fenomena kependudukan suatu perkotaan yang padat penduduk.Tujuan dari penelitian ini adalah untuk mendeskripsikan tahapan konflik yang terjadi. Teori yang digunakan adalah teori tentang tahapan konflik dari Simon Fisher yang kemudian diaplikasikan dalam pekerjaan sosial yaitu pekerjaan sosial dalam penanganan konflik dan peran-peran pekerja sosial dalam penanganan konflik sosial. Penelitian deskriptif kualitatif ini menggunakan teknik studi kasus dimana informan- informan ditentukan secara purposive sampling yang meliputi tokoh masyarakat, instansi pemerintah, dan pihak lain diluar warga dan PT KAI. Hasil penelitian menunjukan bahwa Prakonflik pertama kali dipicu oleh klaim lahan yang dilayangkan PT KAI terhadap Warga Jalan Stasiun Barat, Konfrontasi dimulai ketika PT KAI mulai menujukan surat untuk pengosongan lahan kepada Warga Jalan Stasiun Barat, Krisis terjadi saat PT KAI dengan didampingi oleh Polsuska, tentara, polisi, dan Satpol-PP mendatangi pemukiman warga untuk melaksanakan pembongkaran,