Observatorio (OBS*) Journal, (2020, vol14, no2), 137-157 1646-5954/ERC123483/2020 137
Copyright © 2020 (Shenglan Qing, Emili Prado). Licensed under the Creative Commons Attribution-NonCommercial
Generic (cc by-nc). Available at http://obs.obercom.pt.
Advertisements and Engagement Strategies on a Cross-media Television
Event: A Case Study of Tmall Gala
Shenglan Qing*, Emili Prado*
*Universitat Autònoma de Barcelona
Abstract
Tmall Gala is a television event co-produced by Chinese internet company Alibaba and traditional
television broadcasters to count-down for an emerging shopping festival: Double Eleven Shopping
Festival. Mobile applications developed by Alibaba are applied as the second-screen for this television
programme. This paper aims to study advertising strategies and audience engagement strategies on this
cross-media television event, after the integration of internet technologies and companies into the cultural
industries in China. Based on content analysis, we study general advertising tactics and the second-screen
engagement strategies, as well as Alibaba's specific self-advertising contents in Tmall Gala 2018. This
study shows that specific tactics are applied to avoid audience missing advertising information during the
multitasking process. Alibaba’ s brand values blend with artistic performances and participative activities
in the gala. These values legitimise the lifestyle relaying on e-commerce services and encourage users to
subject themselves within the business of Alibaba. Finally, we argue that the ritual function of the
television event does not disappear with the integration of the internet because producers can manage
audience attention within the cross-media matrix. This case study can illustrate, on a global level, how a
dominant internet company integrating with cultural industries, can embed its brand values in the
consumerist culture in the society, which can, in turn, consolidate its infrastructural role in the internet
macro-ecosystem.
Keywords: television events; media convergence; second-screen; television advertisements; Alibaba
Introduction
The global Internet world mainly consists of two macro-ecosystems: the United States-based ecosystem and
the Chinese one. Despite the controversy between the ideologies, similar commercial logics can be noticed:
dominant internet companies, which provide infrastructural internet platforms, expand to different economic
niches and complete their own ecosystem, in which vast quantities of data are captured, analysed and
commodified (Van Dijck, Poell, & de Waal, 2018). One of the strategies is to agree to partnerships with
other platforms or “traditional” media organizations (Van Dijck, 2013; Van Dijck et al., 2018). This is seen
as media convergence for media industries: The non-media companies enrol in the media industry and the
acquisition of new technologies and new business models in traditional media entities (Karmasin, Diehl, &
Isabell, 2016; Meikle & Young, 2012). Alibaba is a typical case in the Chinese ecosystem. This Chinese
internet company started by managing e-commerce businesses and became a provider of infrastructural
platforms, through which other online platforms can be built, and data flows are managed and processed
(Van Dijck et al., 2018). Similar to other influential internet companies, Alibaba is currently expanding to
cultural industries.
The second-screen has been introduced to television viewing with the rise of the Internet and computer-
mediated technologies. It was initially considered distracting audience attention from television contents
(Van Cauwenberge, Schaap, & Van Roy, 2014), but it also provides new meanings for television viewing.
The second-screen becomes a forum for discussion about television, which engages audiences to participate
in politics and raise the affective economy (Gil de Zuniga, Garcia-Perdomo, & McGregor, 2015; Kroon, 2017;
Van Es, 2015; Wilson, 2015). Data generated on the second-screen also provide resources for audience