379 ORIGINAL ARTICLE Patient satisfaction with primary care: are there differences be- tween the approaches in family and general medicine? Larisa Gavran 1 , Eldin Jašarević 2 , Nino Hasanica 2 1 Educational Teaching Centre of Family Medicine, Primary Health Care Zenica; 2 Public Health Institute of Zenica-Doboj Canton, Bosnia and Herzegovina Corresponding author: Nino Hasanica Public Health Institute of Zenica-Doboj Canton Fra Ivana Jukića 2, 72000 Zenica, Bosnia and Herzegovina Phone: +387 32 443 540; Fax.: +387 32 443 540; E-mail: nino_hasanica@hotmail.com Original submission: 28 February 2013; Revised submission: 04 March 2013; Accepted: 18 April 2013. ABSTRACT Aim To examine patients’ satisfaction with health care services in primary care, and to determine a difference of attitudes towards the work of general and family medicine offces. Methods This descriptive analytical study was conducted among patients of the Primary Health Care Zenica, who had had recent experience with the work of family or general medicine. The qu- estionnaire for the evaluation of general and family medicine by patients was made on the basis of standardized European Project on Patient Evaluation of General Practice Care questionnaires (EUROPEP). Random sampling was used, and the patient popu- lation was divided into two clusters: patients treated in general and family practice. Respondents in the offces were selected by simple random sampling. Results The study included 100 subjects, 50 for general and 50 for family medicine. There were 56 (56.0%) males, and the most common age group was 41-60 years with 42 (42.0%) subjects. Di- fferences in patient satisfaction in favor of family medicine were statistically most signifcant when it came to scheduling examina- tions at times convenient to the patient (p=16.28), the possibility of telephone links with the offce (p=32.55) and long waiting in waiting room (p=30.42). Conclusion Collected data confrm the high level of patients’ sa- tisfaction with the family medicine units of primary health care. Elaborated EUROPEP questionnaire seems to be a useful tool for the study of patients’ satisfaction with health care services. Key words: satisfaction, health care quality, EUROPEP questio- nnaire Med Glas (Zenica) 2013; 10(2):379-384