International Journal of Scientific & Engineering Research Volume 3, Issue 6, June-2012 1 ISSN 2229-5518 IJSER © 2012 http://www.ijser.org Operationalisation of Activity Theory in the Information Technology Shared Services environment Authors Dr. Neil McBride and Isaack okwaro Dr Neil McBride is a reader and lecture in ICT at De-Montfort Universiyt. Sisaack Onyango is a student in the technology department at De-Montfort university.