Moving Libraries into Modern Knowledge Services Tyler Walters Director, Haselton Library and Knowledge Center Institute of Paper Science and Technology Libraries are expanding their horizons. They are striving to work with knowledge and information in a myriad of forms to become an even more vital resource. They are growing non- traditional services to create, communicate, and capture knowledge for their parent institutions. When we, as librarians, focus only on information produced through traditional publishing processes, we limit ourselves and miss huge opportunities to be an effective knowledge resource. We can no longer view ourselves as professionals who only bring external information into our organizations; this is nothing more than a one-way path for information, and for our profession. Instead, we need to be information and knowledge professionals, observing our organizations core activities, determining the information implications of those activities, analyzing information flows and needs, and diffusing new knowledge and information. We must be the providers of the solutions demanded by our organizations. Todays information science professional understands how information and knowledge can be used and leveraged inside an organization to generate value. For our organizations to succeed, we must observe and be involved in our employers mission-driven activities, continually analyzing the information environment inherent to those activities. We need to merge the body of knowledge belonging to library and information science with what would be regarded by librarians as non-traditional areas of information management. Today, the library can take the lead for its parent institution in information-intensive areas like digital libraries and electronic publishing, Web portal information architecture and content management, competitive and business intelligence, and knowledge managementparticularly knowledge sharing. This paper will introduce you to the odyssey of the Institute of Paper Science and Technologys (IPST) former William R. Haselton Library and Information Center and its experience of developing new knowledge-building services. The drivers behind developing the new resources and services will be discussed, as well as how the library was opportunistic in identifying the Institutes needs, marketing its ability to provide the services, and integrating them into the librarys repertoire to create the new and improved Haselton Library and Knowledge Center. The IPST Context Founded in 1929 as the Institute of Paper Chemistry, IPST is a graduate university and research institute supporting the pulp and paper industrys need to conduct scientific research and create pulp and paper scientists. It is funded by member companies, businesses that produce paper and papermaking supplies. These companies contribute annual dues, which comprise our annual budget along with additional revenue that is generated through other research contracts. Today, the paper industry is undergoing enormous change. The chief driver behind this change