International Journal of Science and Research (IJSR) ISSN: 2319-7064 Index Copernicus Value (2016): 79.57 | Impact Factor (2018): 7.426 Volume 8 Issue 2, February 2019 www.ijsr.net Licensed Under Creative Commons Attribution CC BY An Application of the Utaut Model to Understand the Behavior of Technology Usage (Case Study in Siaku Users at Udayana University) Ni Luh Nyoman Sherina Devi 1 , Gerianta Wirawan Yasa 2 , I Gusti Ngurah Agung Suaryana 3 1,2,3 Udayana University, Faculty of Economics and Business, Denpasar, Bali 80232, Indonesia Abstract: This research analyzed factors that affecting the behavior of technology usage by financial employees at Udayana University by using Unified Theory of Acceptance and Use of The Technology (UTAUT) model. The technology in this study is referred to Sistem Informasi Akuntansi dan Keuangan (SIAKU) that providing accounting and finance information, which has been inaugurated by Udayana University since 2014. Through the UTAUT model, the acceptance level of information systems by users can be analyzed in order to determine whether the existing information system is sufficiently feasible and ideal to meet the needs of users, and how the user’s expectancy of information systems. The population of this research is all financial employees that working at Udayana University. Research samples are determined by purposive sampling technique which producing 87 respondents as the sample. The data were collected using questionnaires. Analyzer used in this research is Partial Least Square (PLS). The results indicated that performance expectancy, effort expectancy, and social influence have positive effect on information system usage intention. Facilitating conditions and behavioral intention are positively affect the actual use of information systems. Keywords: UTAUT, information system, behavioral intention, usage behavior, SIAKU 1. Introduction The development of information technology and its extensive utilization has encouraged the creation of various systems to assist operational activities in various sectors, such as government, education, private sector, organizations, etc. in the form of data processing, data access, information dissemination and utilization, decision making, competition business, policy making and other things that are difficult for humans to do (Iriani et al., 2014). Dynamic needs have motivated various organizations to determine the right application implementation to support their operational activities. As a large organization, Udayana University (UNUD) requires information in each of its activities to provide services in the field of education. In order to provide fast, precise, and accurate services based on information technology, UNUD has developed and applied information systems within the university. One of UNUD’s breakthroughs in strengthening the information technology sector was the establishment of a system called the Accounting and Financial Information System (Sistem Informasi Akuntansi dan Keuangan – SIAKU). SIAKU is an information system developed by UNUD to improve the performance of financial employees in all sub- units of Udayana University through the management of fast and integrated financial information. The development of SIAKU itself supports the fulfillment of administrative requirements for UNUD to be appointed as a full Public Service Agency (Badan Layanan Umum – BLU) in Indonesia. SIAKU is a form of embodiment of the ability of UNUD in fulfilling one of the administrative requirements, namely the statement of the ability to improve service performance, finance, and benefits for the community, as well as improving governance in the organization. Considering the important role of SIAKU as one of the financial information management facilities in Udayana University and as a system that is quite newly adopted by financial employees, it is deemed necessary to evaluate the success of system implementation to measure the extent of the system has provided benefits to its users. Information system evaluation is taken from the point of view of system users as a system implementer in practice, in order to gather information on the extent to which the achievement of system objectives is successful. The Unified Theory of Acceptance and Use of Technology (UTAUT) is a model developed by Venkatesh et al. (2003) by testing and comparing eight existing technology acceptance models, namely Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), Motivational Model (MM), Theory of Planned Behavior (TPB), Combined TAM and TPB (C-TAM-TPB), Model of PC Utilization (MPCU), Innovation Diffusion Theory (IDT), and Social Cognitive Theory (SCT). UTAUT is based on the Theory of Reasoned Action (TRA) which assumes that behavior is based on the individual's intention to engage in certain behaviors or actions. UTAUT provides a useful tool for managers who need to assess the success of introducing new technologies and help them understand the drivers of technology acceptance with the aim of proactively designing interventions (including training, outreach, etc.) targeted at user populations that may be less likely to adopt and use a new system. In the UTAUT model, there are four constructs that are considered to have a major role in the direct effects of the intention to use technology and the behavior of using technology. The four constructs are 1) performance expectancy, 2) effort expectancy, 3) social influence, and 4) Paper ID: ART20194823 10.21275/ART20194823 22