A Generic Modeling Approach for E-Administration Based on Holonic Systems - Case Study of Collective Move Due to a Natural Disaster Attia Mourad 1* , Mahdaoui Latifa 2 1 Ecole Nationale Supérieure d’Informatique, Bp 68M, 16309, Oued-Smar, Alger, Algérie 2 Université des Sciences et de la Technologie Houari Boumediène d’Alger, Département d’Infomatique, Bp 32 El-Alia Bab Ezzouar,16111, Alger, Algérie Corresponding Author Email: m_attia@esi.dz https://doi.org/10.18280/isi.250101 ABSTRACT Received: 12 October 2019 Accepted: 4 January 2020 E-administration is one of the areas that continues to attract the interest of both researchers and governors. It is one of the best areas of application of Information and communication technology (ICT). The objective of e-administration is not new; it is that of constantly improving the quality of service provided to citizens through the use of ICT. The change in e-administrative services remains a capital problem because it involves a new modeling of the service as well as a new implementation of the system each time there is a change of laws, the presence of specific cases of force majeure (natural disaster). Our approach proposes a generic modeling implemented by a holonic multi agent system (HMAS) to answer the problem of change. Generic modeling and its implementation based on holonic systems make it possible to develop flexible and intelligent systems to deal with the problem of change. The paper presents a case study through which we have dealt with the problem of change in administrative services. The change occurs during a collective move following a natural disaster. The paper ends with a conclusion presenting the perspectives and future work. Keywords: E-administration, E-administrative service, holonic multi agents system (HMAS), Holon, Holonisation, Interoperability, integrated services, holonic architecture 1. INTRODUCTION Increasingly involved in different public administrations, e- administration, favored by information and communication technology (ICT), is concerned with the continuous improvement of the administrative service provided to citizens in terms of time and quality, and even more for complex administrative services tasks. Improving the quality of the administrative service remains a major concern for various reasons: the way of life of citizens is constantly changing and their needs are as demanding as on the first day, the business world marked by globalization, competition, technologies. Made that their needs are vital for administrative service. In this paper, we are interested in new technologies widely used in the field of robotics and especially in the fields of nature complex and of a decisional character; it is indeed the holonic multi-agent systems, the study, use and train in the effective automation of e-administrative services. We therefore propose the holonisation of the administrative services to meet the requirements and the needs of effective automation (i.e. not classical or traditional), total (i.e. minimize human tasks), flexible (i.e., not fixed and static) and intelligent (i.e., that allows to make decisions). Now imagine an administrative service such as building permits, which is widely demanded by citizens and which requires the intervention of several administrations in terms of decision-making and documents required. The citizen is obliged not only to move between all administrative services involved, but also to collect all the required documents. Thus, a solution based ICT is inevitable, especially when the number of applicants is considerable as is the case in Algerian administration. Receiving the interest of scientists and researchers, the e- government was the subject of several methodological and technical solutions. We firstly identify the traditional solutions limited or partial, i.e., those focused at the front-office part by offering simple supply of information, simple consultations, recovery or in electronic form by means of web sites and Internet technologies. Second, the solutions which intervene in the front office and much more in the back office [1] concerned with administrative procedures that are behind the provision of e-administrative services to citizens. Found in these solutions those based web services [2, 3], and based workflow [4, 5]. The multi agent system (MAS) is located at the intersection of several areas in particular artificial intelligence, distributed systems and software engineering [6]. The holonic multi-agent systems (HMAS) is the evolution of MAS, with the introduction of the concept holon. A holonic agent differs from the agent by its lightness, ie, a holon can constitute other holons and be part, at the same time, from a group controlled by higher holon [7]. The holon can take individual decisions and can participate in the collective decision, which gave birth to the holonic multi-agent systems that are meant to be strong in their structure, composition or organization of their services or tasks as a pyramidal architecture, as is the case of e- administrative services that seen as totals service decomposed into several sub-services, which are themselves decomposed into further sub-services. So in the event of a disturbance Low-level holons having to consult higher holarchical levels, their reactivity weakens. In Ingénierie des Systèmes d’Information Vol. 25, No. 1, February, 2020, pp. 1-10 Journal homepage: http://iieta.org/journals/isi 1