Majalah Kedokteran Gigi Indonesia. August 2019; 5(2): 55 – 61 ISSN 2460-0164 (print) ISSN 2442-2576 (online) 62 Majalah Kedokteran Gigi Indonesia Vol 5 No 2 – August 2019 ISSN 2460-0164 (print), ISSN 2442-2576 (online) Available online at https://jurnal.ugm.ac.id/mkgi DOI: http://doi.org/10.22146/majkedgiind.41019 RESEARCH ARTICLE Quality of dental care services and satisfaction of patients visiting dental treatment center of Kahuripan public health center, Tawang sub district, Tasikmalaya city Anang*  , Fitri Haryanti**, Andreasta Meliala*** *Department of Dental Nursing Health, Health Polytechnic of the Republic of Indonesia, Tasikmalaya, Indonesia Graduate Program of Dentistry, Faculty of Dentistry, Universitas Gadjah Mada, Yogyakarta, Indonesia **Department of Child Nursing and Maternity, Universitas Gadjah Mada, Yogyakarta, Indonesia ***Department of Health Policy and Management, Universitas Gadjah Mada, Yogyakarta, Indonesia *Jl Cilolohan Street No 35, Tasikmalaya, Indonesia;  correspondence: anangbdg76@gmail.com Submitted: 16 th November 2018; Revised: 23 rd January 2019; Accepted: 18 th March 2019 ABSTRACT Patients, especially those who use health insurance have felt that the quality of primary care services tends to be less satisfying in terms of both public services and dental care services. Based on the results of the annual report at the Kahuripan Health Center, the number of patient visits to dental treatment center decreased from 2016 to 2017 by 802 people. This study aimed to determine the quality of dental care services and the satisfaction of patients visiting dental treatment center Kahuripan Health Center. This case study used a qualitative method and an explanatory research design. The sample in this study consisted of 40 patients as the respondents responding to the questionnaires about service quality and patient satisfaction, and 12 people were interviewed. The results showed that all dimensions of the quality of dental care services at the Kahuripan Health Center were categorized as very good i.e. real dimensions (82.71%), reliability (83.21%), responsiveness (87.12%), assurance (84.93%), and empathy (83.54%). As for patient satisfaction, three stages of patient satisfaction were categorized as very satisfed, namely the anamnesis and diagnosis stage (83.02%), action (83%), and completion of action (82.62%). The stages categorized as satisfying were the registration and waiting room stage (78.87%), and the stage of preparation of treatment (72.50%). The result of interview showed that the average respondents stated that the quality of dental care services was very good. All the fve dimensions of the quality of dental care services were categorized as very good. Patients who visited BPG expressed satisfaction with the fve stages, namely they were very satisfed with the three stages and satisfed with the other two stages. Keywords: patient satisfaction; quality of dental care services INTRODUCTION Patients, especially those who use health insurance have felt that the quality of primary care services tends to be less satisfying in terms of both public services and dental care services. The results of the research on the quality of health services in Sukorame Village, Mojoroto Sub district, Kediri City based on the payment system in terms of patient perceptions indicate that there are diferences in the quality of health services for patients based on payment systems, where of payment systems the patients directly perceive service quality as better than Askes and public health insurance users. 1 The results of the study on survey analysis of the aspects of Indonesian domestic life stated that health insurance users tended to choose privately- owned rather than government–owned health care services because they did not provide satisfactory services to patients. 2 Patient satisfaction with dental and oral health services is a comparison between the services perceived by patients and their expectations before getting services. 3 Perception is the sensory experiences of objects, events or relationships that are obtained by deducing information and interpreting messages. In terms of health services, perception means integrated activities in individuals so that what is in the individual will be active in