A Study of Service Users’ Attitudes towards E-Government Initiatives in the Kingdom Of Saudi Arabia Raed Alotaibi #1 , Kuldeep Sandhu *2 , Luke Houghton #3 1# Student at business School, Griffith University, Brisbane, Australia * 2 Lecturer at business School, Griffith University, Brisbane, Australia #3 Senior Lecturer at business School, Griffith University, Brisbane, Australia Abstract— E-government initiatives in Saudi Arabia are still in their infancies, although there has been progress in the implementation of this project. This paper seeks to identify service users’ current attitudes towards e-government initiatives in Saudi Arabia to determine whether there has been a shift since the previous research using TAM. In other words, it seeks to identify acceptance level. Theoretical framework is TAM constructs: perceived ease of use, perceived usefulness, attitude toward usage and behavioural intentions to use and addition one external variable is usage experience. Main goal of this paper is identifying acceptance level of users for e-government initiatives in 2014. Keywords— E-government, TAM, Saudi Arabia, IS. I. INTRODUCTION A. E-government concept and its purpose Today, there is a massive technology revolution occurring throughout the world and most countries adopt technological applications to provide services using these technologies. E-government provides electronic systems and electronic services (online) instead of traditional systems and services (papers) to better serve the people [1]. According to Alshomrani [2], e-government is the use of technology (especially ICT and WWW) for the provision of electronic government services to businesses, citizens, other organisations and government employees. According to [3], e-government is “information technologies...that have the ability to transform relations with citizens, businesses, and other arms of government...[and] can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management...benefits can be less corruption, increased transparency, great convenience, revenue growth, and/or cost reduction”. E-government provides citizens with the privilege of accessing information and conducting government work online anytime and from any place [4]. E-government is an approach used by governments to improve the quality of services by providing them to citizens through electronic websites [5]. Now, e-government is considered as an important tool for society because it allows people to connect with governments, businesses and organisations in addition to citizens [2]. There are various models of e- government, including Government-to-Government (G2G), Government-to-Citizen (G2C), Government-to-Business (G2B) and Government-to-Employee (G2E). G2G aims to enhance the teamwork and cooperation between governmental sectors to increase productivity, while G2C aims to provide governmental services to citizens and make these services available at any time. G2B seeks to provide government services that serve the commercial sectors, such as online purchasing, and G2E seeks to improve and enhance the working relationship between the government sectors and their staff [6] . B. Advantages of e-government implementation There are many benefits of e-government implementation, including reductions in the wasted time and efforts of organisations and customers. Moreover, to improve the productivity of organisations and to enable the sharing of information between government ministries and others sectors, e-government provides uninterrupted services for people [5]. In addition, decreased corruption, increased trust, increased information security and improved health and education services are provided to people, especially those who have special needs [4]. Further, e-government improves teamwork and cooperation among citizens, businesses and government sectors, encourages democracy in society and enhances justice in government processes [7]. In addition, it improves the personal skills of users, particularly their IT skills in technology knowledge and usage. The e-government program provides new opportunities for work and business [8]. It encourages citizens to participate in the government’s systems and its decisions, and it aids the development of countries through the application of e- government initiatives [9]. E-government initiatives provide more control over processes than other methods and allow users to access services without interacting with any person [10]. C. E-government in Saudi Arabia E-government was introduced in Saudi Arabia in 2005, and an e-government project was established and started under the control of three entities, namely the Ministry of Raed Alotaibi et al, / (IJCSIT) International Journal of Computer Science and Information Technologies, Vol. 5 (6) , 2014, 6892-6901 www.ijcsit.com 6892