UX Evaluation of a New Rowing Ergometer: The Case Study of the Technogym “SkillRow” Alessia Brischetto 1(&) , Mattia Pistolesi 1 , Giuseppe Fedele 2 , and Francesca Tosi 1 1 Laboratory of Ergonomics and Design, Department of Architecture, University of Florence, Via Sandro Pertini 93, 50041 Florence, Calenzano, Italy {alessia.brischetto,mattia.pistolesi, francesca.tosi}@unifi.it 2 Scientific Research Department, Technogym S.P.A, Via Calcinaro, 2861, 47521 Cesena, Italy Abstract. This paper demonstrates the results of workshop “UX Skillrow Evaluation” workshop, promoted by the Laboratory of Ergonomics and Design (LED) of the University of Florence in collaboration with Technogym, a leading-edge company that develops fitness equipment for any physical activity. The workshop aimed to define the current levels of usability and experience of use of rowing “Skillrow”, through method of investigation and practice of Human-Centered Design and User Experience approaches. The predominant aim of work was to identify usability and user experience of rowing Skillrow and its user interfaces. Following this, to identify the potential, project proposals were conducted, brainstorming and focus group activities. During testing twenty-one users participated, aged between 22 and 30. The research goals were: measurements of current usability level and user experience of product- system interfaces, and definition of critical issues and implementation of the current user interfaces. Finally, the results from the evaluation phases allowed to get qualitative data on the levels of effective usability of the product, the components and its graphic interface. In the form of scenario-based design, solutions to improve the current high levels of usability of the user interface were also developed. Keywords: Wellness Á Human-Centered Design Á User Experience User Observation Á Focus group 1 Introduction Human beings were not born for inactivity. Physical inactivity is nowadays identified as the fourth leading risk factor for global mortality and its levels are rising in many countries. This phenomenon has major implications for the prevalence of no com- municable disease (NCDs) and the general health of the population worldwide [1]. On the contrary, movement and physical activity contribute to improving all aspects of quality of life, representing a strategic tool for healthy aging [2]. It is therefore necessary to educate as many people as possible to an active lifestyle even at an advanced age. In order to do so, it is important to develop high added-value © Springer International Publishing AG, part of Springer Nature 2019 T. Z. Ahram and C. Falcão (Eds.): AHFE 2018, AISC 794, pp. 233–243, 2019. https://doi.org/10.1007/978-3-319-94947-5_23