Turkish Journal of Computer and Mathematics Education Vol.12 No. 5 (2021), 1281-1291 Research Article 1281 Proposal For A Management System For The Operation Of A Hybrid Network Platform Based On TDM Network Technology Migrating To Next-Generation NGN Networks Ali Abdul Razzaq Taresh a , Noor Abdul Khaleq Zghair b a Computer Engineering Department, University of Technology, Iraq. E-mail:120005@uotechnology.edu.iq b Computer Engineering Department, University of Technology, Iraq. E-mail: 120040@uotechnology.edu.iq Article History: Received: 11 January 2021; Accepted: 27 February 2021; Published online: 5 April 2021 Abstract: Develop a proposal for a management model that allows, through knowledge management, to preserve the quality of services during the technological evolution of networks in a telecommunications company. Today, BaghTel is considered the main telecommunications company in Iraq and some time ago it was acquired by the Iraqi government, which has generated a significant organizational transformation, added to the fact of the rapid technological evolution and the strong competition of the sector. These factors give rise to concern on the part of certain units regarding which management model can best adapt to these changes. In addition to these reasons, there is a need for companies like BaghTel to improve the management of this type of updates or migrations, which would later translate into improvements in the quality of services provided by the company. This study seeks to propose a management model that allows optimizing the administration of networks and services, during the organizational transformation processes that occur in a telecommunications company as a result of today's technological evolution. The importance of this work lies in the opportunity to optimize, through a management model, the way to control an important technological change, which will ensure and improve the service levels that any telecommunications company provides to its end users. The final process, measures and assessments, include a viewing and use of management indicators of the results obtained in BaghTel's Specialist Networks Management; this consists essentially of a periodic monitoring and evaluation of the key variables in the management of the TDM (Time Division Multiplexing) and NGN (next generation of networks) networks; Keywords: Next Generation of Networks, Time Division Multiplexing, BaghTel, Management Model. 1. Introduction Currently, telephone companies worldwide are in different stages of the transition process to a next generation of networks based on IP (Internet Protocol), BaghTel (Baghdad Telecom) 1 , Iraq is no exception to this process. Telecom networks have recently undergone a great technological shift as a result of the first steps in the modernization of the traditional TDM (Time Division Multiplexing) next generation of networks (NGN). Companies migrating to NGN have to standardise operations and business processes, define new roles, train staff, negotiate relationships and set timetables according to the company's needs and commitments. Telecommunications companies have a desire to be constantly improving, and they are faster than their competitors 2 . The project management unit requires difficult time from the operating units to meet, which could result in service failures, poor quality of service, and day-to-day operational problems in the services provided to end customers. Network services, by means of IP packets, are based on a technology that modifies basic access and communications parts in telecommunications networks. The most important change is the introduction of an IP layer independent of the network layer. From a managerial point of view, the new technologies and the need to acquire new knowledge on ICTs are common in companies that are immersed in this evolutionary process 3 . All technological change has marked a fundamental change in organisations 4 . Organizations can only keep up by managing their internal processes well. In the BaghTel case study, there is a need to design a management model that ensures profit and transition with the least possible impact. There have been several methods of management: empowerment, intellectual capital, coaching, ISO standards, just in time, total quality management, etc.; they helped the organisation improve their products and services, and later provided greater customer satisfaction. Today, many telecommunication companies are switching to a packet switching type of network, known as a next generation network (Next Generation Network). Changes are generally made to reduce costs, both operation and capital. When making changes, changes usually are made quickly, causing a peak of work in the operations areas responsible for managing the network, possibly causing the quality of services offered to end customers. The networks of large telecommunications companies are made up of various technologies designed by different providers. This type of company usually has at least three large interrelated networks: a PSTN (Public Switched Telephone Network), an intelligent network, and the next generation network. Through these