Jurnal Bisnis dan Manajemen http://jurnal.unmer.ac.id/index.php/jbm 167 Volume 8 No 1 2021 Hlm. 167 - 174 The Role of Human Resource Management in Service Sectors during Covid-19 Pandemic Santi Sekolah Tinggi Ilmu Ekonomi BISMA LEPISI santi@lepisi.ac.id Athea Sarastiani Universitas Trisakti athea.sarastiani@gmail.com Lianna Wijaya* Universitas Bina Nusantara lianna.wijaya@binus.ac.id Sarfilianty Anggiani Universitas Trisakti sarfilianty@trisakti.ac.id Suggested Citation: Koohang, A., Paliszkiewicz, J., & Goluchowski, J. (2017). The impact of leadership on trust, knowledge management, and organizational performance: A research model. Industrial Management and Data Systems, 117(3), 521–537. https://doi.org/10.1108/IMDS-02-2016-0072 Abstract: In today’s business world, human resources are considered as an important resource for the organization’s success. To make better use of human resources, organizations must empower their employees This study aims to determine the impact of leading organization and leading people on trust and the organizational performance in the service sectors during Covid- 19 pandemic. The research is quantitative, and the sampling technique is purposive sampling, with 103 respondents. Data collected were analyzed using Partial Least Squares path modeling to test the hypotheses. The study’s findings proved positive and significant linear relationship between leading people on trust and organizational performance. Managerial implication that the success leader in service sectors able to elevate trust among people, motivate the employees and to enhance organizational performance. As result, leadership training and elevate the trust amongst employees are the most essential strategies in service sectors during the Covid-19 pandemic. Keywords: Covid-19, Leading Organization, Leading People, Organizational Performance, Trust Abstrak: Dalam dunia bisnis saat ini, sumber daya manusia dianggap sebagai sumber daya penting bagi kesuksesan organisasi. Untuk memanfaatkan sumber daya manusia dengan lebih baik, organisasi harus memberdayakan karyawannya Penelitian ini bertujuan untuk menentukan dampak leading organization dan leading people pada kepercayaan dan kinerja organisasi di sektor layanan selama pandemi Covid-19. Penelitian ini adalah penelitian kuantitatif, dan teknik pengambilan sampel adalah purposive sampling, dengan 103 responden. Data yang dikumpulkan dianalisis menggunakan pemodelan jalur Partial Least Squares untuk menguji hipotesis. Temuan penelitian ini membuktikan hubungan linier yang positif dan signifikan antara leading people kepada kepercayaan dan kinerja organisasi. Implikasi maajerial dimana keberhasilan pemimpin di sektor jasa harus mampu meningkatkan kepercayaan di antara karyawan, memotivasi para karyawan dan meningkatkan kinerja organisasi. Sebagai hasilnya, pelatihan kepemimpinan dan meningkatkan kepercayaan di antara karyawan adalah strategi paling penting di sektor jasa selama pandemi Covid-19 Keywords: Covid-19, Leading Organization, Leading People, Organizational Performance, Trust JEL Classification: M12 *Corresponding Author Submitted Date: 13 April 2021 Accepted Date: 6 Mei 2021