Int. J Sup. Chain. Mgt Vol. 7, No. 5, October 2018
564
The Influence of Marketing Stimuli on
Consumer Purchase Decision of Malaysia’s
Cosmetic Industry
Khalilah Abd Hafiz
#1
, Khairul Anuar Mohd Ali
*2
#1
School of Business, Universiti Kebangsaan Malaysia
43600 Bangi, Selangor, Malaysia
#1
School of Business Management, COB, Universiti Utara Malaysia
06010 Sintok, Kedah, Malaysia
1
khalilah@uum.edu.my
*2
School of Business, Universiti Kebangsaan Malaysia
43600 Bangi, Selangor, Malaysia
2
kabma@ukm.edu.my
Abstract— Cosmetics play essential roles and have an
impact on consumers’ everyday lives on building one
self-esteem and confidence. Young consumers have
become beauty conscious and engaging in the beauty
lifestyle. Demand for cosmetics is dynamic in
Malaysia, however, less attention dedicated to the
cosmetic industry in the local setting in the literature.
One main issue faced by marketers is their changing
behaviour, tastes, and preferences. Marketers have
the challenges in trying to cope with their behavioural
changes and understanding their decision-making
factors and processes correctly and accurately. Hence,
the paper aims to examine the influence of product,
price, promotion, and place on consumer purchase
decision of makeups. The researchers applied store
intercept model (convenience sampling) by using self-
administered survey. Multiple regression was
employed. The researchers conducted a pilot study of
102 respondents aged from 18 to 25 years old who
shopped at shopping malls in Klang Valley, Malaysia.
The empirical results confirm that promotion is the
only construct that has a significant relationship with
consumer purchase decision.
Keywords— Marketing stimuli, consumer purchase
decision, cosmetic industry, Malaysia
1. Introduction
In this competitive business world, it is vital for
every organisation to put considerable effort on
researching consumer buying behaviour to find out
detailed information on what consumers purchase,
where, when and why they purchase, how and how
much they purchase [1]. The purchase decision in
the context of the study is “series of choices made
by a consumer before making a purchase that
begins once the consumer has established a
willingness to buy” [2]. Despite the abundant
research on consumer behaviour field in the
western market, studies on makeups purchasing in
the Asian context are just starting to grow with a
minimal stake. India, Malaysia, and Thailand are
examples of Asian countries that have a lot of great
business potential, especially in the cosmetic
segment [3]–[7]. Studies on purchase decision of
makeup products are insufficient, hence, the
researchers is focusing on makeups because this
product line has more significant values and
dynamic in the long term [8]. The issue arises when
changing behaviour and lifestyle of the young
Malaysian consumers make it difficult for the
marketers to identify, follow and understand the
patterns of consumption [9], [10]. The fact that
marketing activities require more time to
implement is a challenge for marketers in the
industry.
About makeups, it is part of cosmetic products
which have wider ranges such as skincare, haircare,
fragrances and hygiene products. Among all of
these products, skincare is the highest used product,
and hygiene products are the least. However, the
makeup category is driving the cosmetics market
growth worldwide [8]. The makeups market is
growing faster than the overall cosmetics market.
Statistically, Asia Pacific is the most prominent
cosmetic market in the world at 36.9% and the least
Africa and the Middle East at 2.9% of the total
market. The consumption is stable even in an
economic uncertainty [11]. Hence, the firms have
to take this massive opportunity by producing and
selling more of these products and services.
Since consumer purchase decision is an essential
study in consumer behaviour, Stimulus-Response
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International Journal of Supply Chain Management
IJSCM, ISSN: 2050-7399 (Online), 2051-3771 (Print)
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