Vol III Issue VIII, October 2017 ISSN 2412-0294 © Munyi, Mbugua 2344 http://www.ijssit.com EFFECTS OF CORPORATE SOCIAL RESPONSIBILITY ON CUSTOMER SATISFACTION OF COMMERCIAL BANKS IN KENYA 1* Norah Munyi norahmunyi@gmail.com 2** Dr. Doris Mbugua dvmbugua@jkuat.ac.ke 1* 2** Jomo Kenyatta University of Agriculture and Technology. Abstract Corporate Social Responsibility has gained an increasingly high profile in recent years. Due to the increased competition with so many corporations offering the same goods and services, consumers can now make the buying decisions based on many factors including how much good a business is doing outside its premises. Companies in Kenya pursue CSR by a way of improving the staff welfare, implementing community development programmes such as building schools, dispensaries, drilling bore holes, funding sporting activities, the establishment of scholarship funds for needy children rehabilitation and maintenance of roundabouts within Central Business District among others. This study sought to find out the effects of CSR on customer satisfaction of commercial banks in Kenya, this being the general variable. The specific objectives of the study were to find out how, corporate philanthropy, staff volunteerism and customers education influences the customer satisfaction of commercial banks in Kenya. The study was anchored on slack resource theory, stakeholders’ theory, integrative social contract theory and Good Management Theory to explain the objectives. Descriptive research design was employed and data was collected using a questionnaire. The population of interest was the 43 registered commercial Banks in Kenya, where the researcher visited the head offices for these banks for data collection. Data was collected using self-administered questionnaires. Data was analysed using descriptive statistics with the help of Statistical Package for Social Sciences (SPSS) IBM 2015 version. In addition linear regression model was used to assist in the determination of the relative importance of each of the four objectives on the customer satisfaction of Commercial banks in Kenya. The study concluded that corporate philanthropy significantly and positively affects customer satisfaction in commercial banks in Kenya. In relation to staff volunteerism, the study found that they exist a significantly positive relationship between staff volunteerism and customer satisfaction in commercial banks in Kenya. From the findings, the study also concluded that education significantly and positively affects customer satisfaction in commercial banks in Kenya. The study recommends that the investments in corporate philanthropy should enhance brand reputation of the company. Furthermore, the study