The Patient Satisfaction to Nursing Round Implementation “Matrons Round” in A Hospital, Palembang Yofa Anggriani Utama 1 , Hema Malini 2 , Vetty Priscilla 3 {yofaanggriani@yahoo.co.id 1 , hemamalini@nrs.unand.ac.id 2 , vettypriscilla@nrs.unand.ac.id 3 } Faculty of Nursing, Universitas Andalas, Padang, Indonesia Abstract. In providing a high quality of nursing care, nurses need to communicate their care to their colleagues through a shift communication process named nursing round. During the nursing round, most of the data that valued to the nursing care is transferred. Nursing round benefits not only for nurses but also to make sure the quality standard of nursing care. However, in one hospital in Palembang, the nursing round is not adequate for the communication. There is still an unclear process in nursing round and did not appropriate with the rules so that the process of changing information in it was absent. This study is aimed to describe patient satisfaction with nursing care after the implementation of nursing round “matron round” in a hospital of Palembang. This study used a quasi - experimental design with post-test design only. This study used a purposive sampling technique with 59respondents. The result showed that there is an increasing score of patient’s satisfaction into maximum after nursing round implementation. The nursing round is essential in patient satisfaction to improve the quality of nursing services. Therefore, hospital management, especially in nursing, should do supervision to monitor the process of nursing round implementation. Keywords: Health Service, Nursing Care, Patient Satisfaction. 1 Introduction Nursing service as one indicator of health services can improve the service quality in hospitals. The hospital as a provider in health services must evaluate it by assessing patient satisfaction with nursing services. The patient satisfaction is one indicator in the evaluation of health services. It can be used by health professionals to improve the quality standard in health services, especially in nursing [1]. In order to improve nursing services with appropriate community, the nurses need to develop and implement a useful professional nursing model. It can be through by doing nursing round as the primary of care. By performing nursing rounds, nurse scan increases the ability in decision making. The study was conducted [2]. Showed the nursing round could also improve interpersonal relationships between doctors, nurses, analysis and other health care personnel. It also can be effective communication between health workers. It aims the patient feel comfortable with their’s health condition so that the patient feels satisfied with the quality of nursing services provided by the nurse. The study which was conducted [3] showed the influencing of nursing rounds on service satisfaction. This study explained the nursing rounds could crease nurse-patient interaction; ICOMHER 2018, November 13-14, Padang, West Sumatera, Indonesia Copyright © 2019 EAI DOI 10.4108/eai.13-11-2018.2283699