ORIGINAL RESEARCH Journal of Dentomaxillofacial Science (J Dentomaxillofac Sci ) August 2021, Volume 6, Number 2: 106-109 P-ISSN.2503-0817, E-ISSN.2503-0825 106 http://jdmfs.org © 2021 JDMFS. Published by Faculty of Dentistry, Hasanuddin University. All rights reserved. CrossMark Ab stract Objective: This study aims to determine the level of patient satisfaction at Universitas Jember Dental Hospital in December 2019 – February 2020 based on patient status (clinic dental students’ patients and dentists’ patients). Dental Hospital Universitas Jember is one service provider that focuses on dental and oral health. Patients satisfaction is a result of comparing the services obtained with the patient’s expectations. The level of patient satisfaction is important for Dental Hospital Universitas Jember to improve service performance. Material and Methods: The study is a descriptive observational with cross sectional approach. Patients satisfaction was measured by Community Satisfaction Index (CSI) that consists of 14 indices. Results: Patient satisfaction score was 73.424 for clinic dental students’ patients and 76.917 for dentists’ patients. Both scores were categorized as a good level of satisfaction. Conclusion: Clinic dental students’ patients and dentists’ patients were satisfed with the service at Dental Hospital Universitas Jember. Keywords: Community Satisfaction Index (CSI), Patient’s satisfaction Cite this Article: Prijatmoko D, Misrohmasari EAA, Eriyati WN. 2021. Level of Patient Satisfaction in Dental Hospital of Universitas Jember in December 2019 - February 2020. Journal of Dentomaxillofacial Science 6(2): 106-109. DOI: 10.15562/jdmfs.v6i2.1077 Level of Patient Satisfaction in Dental Hospital of Universitas Jember in December 2019 - February 2020 Dwi Prijatmoko, 1* Elyda AA. Misrohmasari, 2* Windy N. Eriyati 3* Introduction Dental Hospital Universitas Jember is organizes dental and oral health services are also used as a learning process infrastructure, education and research of dental health workers and other health professionals. Dental Hospital Universitas Jember is one of education in which this hospital provides dental and oral health services as well as functions as learning facility. 1 Patients who come to this hospital are brought by dental students underdo- ing co-assistant programs (clinic dental students’ patients) and general patients who come volun- tarily by themselves (dentists’ patients). One of the key factors for success in improving health services through organizational performance begins with patient satisfaction. 2 Patient satisfac- tion is the comparison of the services received by patients and the expected services. 3 Patients will feel satisfed if the patient’s expectations are met. 4 On the other hand, patients will feel dissatisfed if the services do not meet the expectations, which will lead to complaints. Te level of patient satisfaction can be measured using the Community Satisfaction Index (CSI). CSI is data and information about the level of community satisfaction obtained from quantitative and qualitative measurements of public opinion in accessing services. Tis index of satisfaction covers 14 aspects, such as service procedures, service requirements, clarity of personnel, the discipline of personnel, responsibilities of personnel, the ability of personnel, speed of service, fairness of service, politeness and friendliness of personnel, reasonable service costs, the certainty of service costs, certainty of service schedules, environmental comfort, and environmental safety. Te index can be used to measure the satisfaction of health service users. Patient satisfaction is important for any hospi- tal enabling them to improve and evaluate their quality-of-service performance. Patients who are satisfed with the services provided will likely seek the same services from the same facility. 5 Terefore, this research aims to identify the level of patient satisfaction in Dental Hospital of the Universitas Jember in December 2019 - February 2020 both in clinic dental student’ patients and dentist’ patients. Material and Methods Tis research is a descriptive observational with a cross-sectional approach. It was conducted in the Dental Hospital Universitas Jember in Sumbersari Subdistrict, Jember District. Te research was conducted in December 2019 - February 2020. Te research used a purposive sampling method involving 100 respondents. Te selected respon- dents were patients in the general dental clinic, specialist dental clinic, dental conservation clinic, prosthodontia, oral disease clinic, periodontia, and oral surgery clinic of Dental Hospital Universitas Jember, who had been treated according to the criteria. 1 Department of Orthodontics, Facul- ty of Dentistry, Universitas Jember, Indonesia 2 Department of Dental Public Health, Faculty of Dentistry, Univer- sitas Jember, Indonesia 3 Faculty of Dentistry, Universitas Jember, Indonesia * Correspondence to: Dwi Prijatmoko, Elyda AA. Misrohmasari, Windy N. Eriyati, Department of Orthodontics, Faculty of Dentistry, Universitas Jember, Indonesia. Department of Dental Public Health, Faculty of Dentistry, Universitas Jember, Indonesia. Faculty of Dentistry, Universitas Jember, Indonesia gawat_76.fkg@unej.ac.id Received: 28 July 2020 Revised: 4 December 2020 Accepted: 11 July 2021 Available Online: 1 August 2021