MIMBAR, Vol.34 No 1 s (June) 2018 pp. 237-245 237 Accredited Sinta 2 based on the decree No.040/P/2014, valid on February, 18, 2014 until February, 18, 2019 The Role of Communication Climate in Improving Work Performance 1 POPPY RULIANA, 2 PUJI LESTARI, 3 SUSI ANDRINI, 4 SUHENDRA ATMAJA 134 Sekolah Tinggi Ilmu Komunikasi (STIKOM) InterStudi, 2 Universitas Pembangunan Nasional “Veteran” Yogyakarta email: 1 poppyruliana30@gmail.com; 2 pujilestariupn@gmail.com; 3 ussie69@gmail; 4 prabusiliwangi1973@gmail.com Abstract. Communication climate in an organization has a very important role because communication is a way for employees to interact, either with their superior or between departments in the same position or with other employees working in a different division to improve work performances. This research uses the theory of communication climate from Pace and Faules. The survey is used as a method in this descriptive research. The sample of study are 67 employees of Sari Ater Hotel & Resort taken in random (probability sampling); data is collected by distributing questionnaires and interviews with employees from various levels existing in the Sari Ater & Hotel Resort. The technique of data analysis carried out quantitatively using a formula of frequency distribution n = f/nx100%, and qualitatively by analyzing and interpreting the data. The research result shows that organizational communication climate practices play a signifcant role in improving the performance of Sari Ater & Hotel Resort’s employees. Keyword: Organizational Communication, Communication Climate, Work Performance Introduction Communication is the process of exchanging messages between people involved in a work environment, as it expressed by Thomas l. Harries and Mark d. Nelson (2008:13): communication is one of the most dominant activities occurring in any work setting. The need to study, understand, and effectively use organizational communication has been, for many individuals, an after-the-fact enlightenment. The communication climate will facilitate an effective communication (that has to be done by the leader of organization) which regulates activities related to communication behavior of employees in carrying out their work. Research conducted by Yuningsih and Mulyana entitled Communication Pattern and Skill of the Leader in Private University Management (MIMBAR Journal, Volume 33, no. 1, 2017:172) states that the organizational communication pattern is a set of communication behaviors and rituals performed by all members of leaders to the lowest-level employees. While Littlejohn, Karen, and Oetzel, (2017:340) suggest that communication creates patterns and the structures provide a means to achieve organizational and individual goals. Communication activities in Sari Ater Hotel and Resort consist of work interaction between departments and interaction and interdependence among employees through communication since it is the only way in which an influence of individual’s behavior or employee takes place and create a good communication climate. Climate communications have an important role because it linked concepts, feelings, and hopes of the employees and help to explain the behavior of members’ organization. One important aspect of organizing is the ability to communicate the roles, expectations, goals, and vision of the organization. However, according to Harries and Nelson (2008: 15) in their research results which stated that individuals’ bad communication in a variety of work refers to the inability of others to communicate well, lack of listening skills shown by their peers, or the subordinates are a reluctance to follow the instructions. Sometimes, we all think that others failed to communicate and we almost puzzled on how other people did not hear us in a way Received: October 19, 2017, Revision: April 03, 2018, Accepted: June 29, 2018 Print ISSN: 0215-8175; Online ISSN: 2303-2499. DOI: http://dx.doi.org/10.29313/mimbar.v34i1.3145.237-245 Accredited B based on the decree No.040/P/2014, valid on February, 18, 2014 until February, 18, 2019. Indexed by DOAJ, Sinta, IPI 237