2021 International Conference Advancement in Data
Science, E-learning and Information Systems (ICADEIS)
978-1-6654-3709-7
978-1-6654-3709-7/21/$31.00 ©2021 IEEE
Tourist Movement Analysis using Social Media
Data in Indonesia
Andry Alamsyah
1
, I Putu Willy Ditya
2
, Tri Widarmanti
3
1,2,3
School of Economics and Business, Telkom University, Bandung, Indonesia
1
andrya@telkomuniversity.ac.id,
2
willyditya@student.telkomuniversity.ac.id,
3
triwidarmanti@telkomuniversity.ac.id
Abstract— The popularity of various tourist destinations
in Indonesia makes the tourism industry an essential pillar of
the Indonesian economy sector. Understanding tourist
behavior while visiting Indonesia plays a vital role in
determining a suitable tourism strategy by knowing the
tourist movement. But monitoring tourist movement is a
nontrivial problem. Therefore, this study uses data sources
based on tourist reviews on social media. The data is then
applied to form the network based on network science that
models their movements in Indonesia. The authors pick
Lombok and Bali to represent this study because both islands
are the most popular tourist destinations. This study models a
complex representation of tourist movement, finds tourist
movement directions to recognize their favorite destinations,
and find the group of location preferred by tourist through
network visualization. The study will be beneficial for
policymakers, business opportunities, and the tourism office.
Keywords— Tourist Movement Analysis, Network
Science, Network Analysis, Tourism Industry Strategy.
I. INTRODUCTION
As a well-known country full of diversity with various
attractions, Indonesia is considered one of the best
destinations to visit by both domestic and international
tourists. The Indonesian tourism industry plays a prominent
role in supporting economic growth, increasing tourist visits
in the past five years. In January 2020, tourist visits grew by
5.85% compared to January 2019 [1]. Therefore, the tourism
industry in Indonesia has become the primary source of
regional economic development as a contributor to the
country's foreign exchange [2]. According to the World’s Best
Award survey in 2020, Lombok and Bali are among Asia's top
10 best islands in Asia [3].
It has become natural for tourists to leave comments on
social media platforms for online reviews in the last few years,
such as Tripadvisor and Google Maps [4]. With the
technological developments, this phenomenon facilitates
access to the data needed for research and practice purposes,
including tourism data, such as data about visiting tourist
destinations [5]. Currently, there is not much
information/study showing how tourists move in Lombok and
Bali. Data on the tourist movement is also not quickly
obtained. The abundant amount of data produced is extracted
from these platforms as free data for analysis in this study
which was retrieved by scraping from the user accounts’
reviews [6].
The tourist movement based on reviews on social media
shows the tourist's behavior, which has the potential for
studies to determine the suitable tourism industry
management strategies for tourism development, such as
developing tourist attractions or tourism products [5] [7]. The
movement pattern assists the business activities and the
government in increasing the quality of tourist attractions,
tourist transportation, planning tourism products, and
developing the shopping centers. Based on the tourist
movement between visited destinations, a spatial network
pattern formed. Network analysis creates consumer spatial
behavioral patterns and opportunities through the business
marketing sector, especially in the tourism sector, which is
expected to generate a positive image from tourists to further
interest them in visiting Lombok and Bali [8].
The direction of tourist movement and favorite tourist
destinations represented by the network are explored based on
tourist movement from reviews on social media data. The
direction of tourist movement focuses on potential routes
visited by tourists, while the favorite destinations focus on
understanding tourist potential location points to visit. The
nature of this research is purely taking advantage of the
availability of large-scale social media data, which the authors
believe will complement similar studies using the legacy
methodology. This study aims to analyze the tourist movement
mapped with network analysis to determine the direction of
tourist movement and existing favorite destinations. The
authors aim to provide recommendations on developing
potential tourism industry locations [9]. In addition, the
mapping of tourist networks provides prospective
recommendations for domestic and international tourists in
visiting potential tourist destinations in Lombok and Bali and
for the government and tourism business activities to improve
the economy through the tourism industry.
II. LITERATURE REVIEW
A. Tourist Movement
The tourism sector dramatically influences economic
improvement because the quality of services in tourism
attracts tourists [10]. Tourism is a travel activity carried out
for vacation or recreation [11]. The characteristics of tourism
activities are classified into two kinds, elements of the human
movement who travel and live in the destination outside their
daily environment, and the purpose of travel has expanded
beyond just recreation, visiting relatives and friends [12].
Tourism is closely related to consumer behavior in visiting a
tourist destination so that the analysis of the tourist network
is observed spatially [8]. Tourist destinations are the most
important aspect for tourism management in attracting
tourists to visit favorite tourist attractions to improve the