A Systematic Literature Review for Personnel Scheduling Problems Emir Hüseyin Özder Department of Management Information Systems Faculty of Commercial Sciences Başkent University, 06790, Ankara/Turkey ehozder@baskent.edu.tr Evrencan Özcan * and Tamer Eren † Department of Industrial Engineering, Faculty of Engineering Krkkale University 71450, Krkkale/Turkey * evrencan.ozcan@kku.edu.tr † teren@kku.edu.tr; tamereren@gmail.com Published 17 October 2020 Organizations need to focus on many parameters to reach their goals such as personnel satis- faction at the top level, pro¯t maximization, increasing system e±ciency and minimizing costs. By carefully examining the signi¯cant e®ect of personnel scheduling on the production of goods and services, achieving a fair distribution of work among the employees paves the way for higher motivation and performance of the employees, particularly, in production and service industries. In this paper, a systematic literature review (SLR) approach is used to demonstrate the ne- cessity of scheduling studies in order to overcome the de¯ciencies in auxiliary activity groups. It sheds light on a new and very important areas such as examining the model structures of sector di®erences, and guiding researchers. New trends and approaches are presented for the personnel scheduling problems. Di®erent classi¯cation perspectives are displayed. Keywords: Personnel scheduling; sta® scheduling; systematic literature review; comprehensive review; scheduling classi¯cation. 1. Introduction Scheduling has an important role in manufacturing and service sector. Personnel scheduling is also a popular and widely studying area that plays an important role in manufacturing and service industries. Personnel scheduling studies have evolved over time. Early studies only deal with the assignment to work for an employee. In recent years, seeking solutions for personnel scheduling problems have allowed businesses to become motivated by economic concerns. As more labor cost ends up with increased total cost which has to be paid by companies, implementing a new and † Corresponding author. International Journal of Information Technology & Decision Making Vol. 19, No. 6 (2020) 1695–1735 ° c World Scienti¯c Publishing Company DOI: 10.1142/S0219622020300050 1695 Int. J. Info. Tech. Dec. Mak. 2020.19:1695-1735. Downloaded from www.worldscientific.com by 3.236.251.173 on 01/08/21. Re-use and distribution is strictly not permitted, except for Open Access articles.