information
Article
Understanding the Effects of eWOM Antecedents on Online
Purchase Intention in China
Muhammad Bilal
1
, Zeng Jianqiu
1
, Suad Dukhaykh
2,
*, Mingyue Fan
3
and Aleš Trunk
4
Citation: Bilal, M.; Jianqiu, Z.;
Dukhaykh, S.; Fan, M.; Trunk, A.
Understanding the Effects of eWOM
Antecedents on Online Purchase
Intention in China. Information 2021,
12, 192. https://doi.org/10.3390/
info12050192
Academic Editor: Davide Buscaldi
Received: 25 March 2021
Accepted: 14 April 2021
Published: 28 April 2021
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4.0/).
1
School of Economics and Management, Beijing University of Posts and Telecommunication,
Beijing 100876, China; bilal_ashraf@bupt.edu.cn (M.B.); 13718688489@139.com (Z.J.)
2
Management Department, College of Business, King Saud University, Riyadh 11451, Saudi Arabia
3
School of Management, Jiangsu University, Zhenjiang, Jiangsu 212013, China; fanmy@ujs.edu.cn
4
International School for Social and Business Studies, 3000 Celje, Slovenia; ales.trunk@yahoo.com
* Correspondence: sdukhaykh@ksu.edu.sa
Abstract: Drawing on social identity theory, this study aims to examine the impact of antecedents
of eWOM on the online purchase intention (OPI) of fashion-related products. In addition, social
media usage moderates the relationship between eWOM and OPI. A structured questionnaire was
completed by a sample of 477 Chinese WeChat users. An online survey was conducted in two
metropolitan cities (Beijing and Shanghai). The hypotheses were tested using structural equation
modeling (SEM) generated by AMOS 22. The findings of this study found that all five antecedents of
eWOM, such as fashion involvement, sense of belonging, trust, tie strength, and informational influ-
ence, positively related to the OPI of fashion products in China. Furthermore, eWOM significantly
mediates the relationship between fashion involvement, sense of belonging, trust, informational
influence, and OPI. The current study is considered the first to examine the role of eWOM in stimulat-
ing OPI through social media usage for fashion-oriented products in China. As such, it enriches the
online buying literature by exploring the OPI mechanism through eWOM antecedents and validating
the importance of social media factors in the development of online buying intention compared to
previous studies. Furthermore, it provides several theoretical and practical implications, along with
future opportunities.
Keywords: fashion involvement; sense of belonging; informational influence; electronic word-of-
mouth (eWOM); social media; online purchase intention
1. Introduction
Social media has rapidly become one of the world’s leading platforms for distributing
information between marketers and consumers worldwide [1,2]. With the fast development
of social networking sites, smartphone acceptance, internet speed, and wireless network
coverage, social media users can now interact with their friends and accelerate the exchange
and retrieval of information via their mobile phones and tablets [3,4]. According to the
statistical data reported by the end of December 2018, nearly 98% of people in China have
access to the Internet via smartphones and other social networking sites; out of those,
48% of people purchase online fashion products [5]. Many online fashion retailers use
the power of social media to sell and promote their products [6]. Githii, S. et al. revealed
fashion products as the most popularly purchased goods online [7]. This fact encourages
researchers to examine different fashion products via online shopping because it is a novel
phenomenon for many consumers. The rapid development of social media has changed
how information is collected and provided to consumers with an online social domain to
discuss and share information on fashion products and services, specifically by electronic
word-of-mouth (eWOM) [8,9].
eWOM is defined as “any positive or negative statement made by potential, actual or
former customers about a product or company that is made available to a multitude
Information 2021, 12, 192. https://doi.org/10.3390/info12050192 https://www.mdpi.com/journal/information