International Academy Journal of Management, Marketing & Entrepreneurial Studies arcnjournals@gmail.com 121 Understanding Quality, Satisfaction and Trust toward Intention to Use Mobile Banking Habila Nuhu, Abubakar Yusuf Dutse and Tijjani Abubakar Department of Management and Information Technology, Abubakar Tafawa Balewa University, Bauchi, Bauchi State © 2022. Habila Nuhu, Abubakar Yusuf Dutse and Tijjani Abubakar. This is a research/review paper, distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License http://creativecommons.org/licenses/by-nc/4.0, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. 1. Introduction Advancement of Information Technology and the increased usage of the cellular phone, smartphone, and tablet-based devices, mobile banking and its features enable clients to interact more comprehensively across the full bank life cycle. With this scenario, mobile banking's aims of building relationships, lowering costs, and generating new revenue would enhance and restructure banks, allowing them to pursue new goals such as establishing a new banking brand (Pathak, 2018). Information technology advancements, smart phones, smart technologies, and mobile application software have all become a large and important part of daily life (Alalwan, 2020). With an increasing number of users using mobile applications, bank operations have evolved from traditional bank hall methods of offering client services to electronic and mobile International Academy Journal of Management, Marketing and Entrepreneurial Studies Volume 9, Issue 1, PP 121-131, ISSN: 2382-7446, March, 2022 Double Blind Peer Reviewed International Research Journal arcnjournals@gmail.com ©Academic Science Archives (ASA) Abstract: Using an information system success model, this study assessed consumer intent to use mobile banking. Because of the widespread availability and use of mobile devices, mobile banking has evolved. Every bank customer has always been concerned about the issue of trust in terms of security and privacy when it comes to financial transactions. The major goal of this study was to determine how likely people were to use mobile banking. The data was acquired using a questionnaire in quantitative research based on a cross-sectional survey approach. Descriptive and inferential statistics were used to analyze the data obtained in the field. Software named SPSS V25 was used for data coding and cleaning. The following methods were used: reliability, validity, descriptive statistics, and linear regression analysis. According to the study’s finding, Trust, the quality of information and system all have a significant impact on the intention to use mobile banking. However, the quality Service and User Satisfaction have no Significant Impact on Mobile Banking Use Intention. As a result, it is advised that mobile banking information on platforms be up-to-date, simple to grasp, and thorough. The mobile banking system should be simple to use, navigate, and structure. Customers should be supported by mobile banking services, which should pay personal attention to them and respond to their questions. Mobile banking should suit the needs of users and be both effective and efficient. Finally, mobile banking should provide a safe and secure financial experience. Keywords: Mobile Banking, Quality, Satisfaction, Trust and Intention to Use