Knowledge Management International Conference (KMICe) 2018, 25 –27 July 2018, Miri Sarawak, Malaysia http://www.kmice.cms.net.my/ 44 Assessment on Knowledge Level of Personnel Involved in Stamp Duty Valuation using Analytical Hierarchy Process Siti Hasniza Rosman, Abdul Hadi Nawawi, Siti Nur Farhana Ab Latif and Mohamad Isa Abdullah Universiti Teknologi MARA (UiTM), Shah Alam, Malaysia, {missnieza012@uitm.edu.my, abdul274@salam.uitm.edu.my} ABSTRACT Today, knowledge has become crucial which is able to form the basis of power and prosperity as well as skills. Meanwhile, experience has become an important asset and a prime matter to an organization. Based on this fact, the success of an organization is the beginning of knowledge held by personnel of the organization, and has become the backbone of the explosion of knowledge and experience that can benefit and maximize the impact in the organization. Generally, there are different kinds of knowledge that exist in stamp duty valuation which is sometimes taken for granted by some of the personnel involved. Meanwhile, the knowledge contains useful information for the future. There are also people who do not know that they are their experts on particular types of knowledge. Through sustainable training programmes; knowledge, skills, attitudes and personal values of a personnel can be improved in line with the demands and changes that occur within the scope of their careers. Performance improvement of knowledge and skills is a challenge for the organization in the effort to maintain competition in the global market. Therefore, training is regarded as essential in ensuring enhanced quality and increase the level of knowledge in improving the performance levels of personnels in the JPPH. Analytical Hierarchy Process (AHP) which has been used in this study, is to assess the level of knowledge of the personnel in Valuation and Property Services Department and also acts as the instrument that can be applied as a guide in the effort to improve the performance to fulfill the expectation and requirement of the personnel during the valuation process of the stamp duty. Keywords: Knowledge, Stamp Duty Valuation, Analytical Hierarchy Process (AHP). I INTRODUCTION Nowadays, the stamp duty is one of the main sources of government revenue. The rate used is dependent on the market value of a property during when the transfer is completed. As provided under the First Schedule to the Stamp Act 1949 (Act 378), this duty is based on a consideration of monetary value or the market value of the property, whichever is higher. The Valuation and Property Services Department (JPPH) has been appointed to conduct valuation for the purposes of stamp duty. Almost in every state in Peninsular Malaysia, the valuation for the purposes of stamp duty is carried out by the Valuation and Property Services Department (JPPH). Measurement of property that has been reported is for the purpose of stamp duty to be performed by Valuation Officers in Valuation and Property Services Department (JPPH). It is beyond doubt that knowledge is crucial in carrying out valuation of stamp duty, starting from inspection activities of the property, analysing comparisons, making opinion of value, and eventually producing a detailed report on the value of the property that involved stamp duty. Each officer involved in conducting valuation of stamp duty has different level of knowledge about stamp duty, despite the fact that it is known that knowledge is something very complex and controversial and can be interpreted in various ways (Funk et al., 2004). The role of Valuation and Property Services Department (JPPH) in providing quality service to customers is dependent on the performance level of personnels consisting of Valuation Officers and Assistant Valuation Officers in performing a given task effectively and upholding good level of quality. This paper will highlight the assessment on knowledge level of personnel involved in stamp duty valuation using AHP types of knowledge in stamp duty valuation, in which there are different types of knowledge in the handling process of the stamp duty for which it is not noticed by the valuation personnel. This paper, however, will discuss regarding the three (3) objectives have been structured as follows; i) to identify the content of training programmes attended by personnel associated with the types of knowledge in stamp duty valuation, ii) determine the relative importance of the level of knowledge of the personnel involved in stamp duty valuation, and; iii) to measure the types of knowledge that has been acquired by the personnel in training programmes related to stamp duty valuation. This is intended to see to what extent the level of knowledge possessed