JOURNAL OF RESEARCH AND INNOVATION IN INFORMATION SYSTEMS http://seminar.utmspace.edu.my/myaisprint/ ISSN: 2289-1358 Page | 44             Nasrin Badie 1 email: nasrin.badie@gmail.com Ab Razak Che Hussin 2 email: abrazakutm@gmail.com Elaheh Yadegaridehkordi 3 email: yellahe@yahoo.com                !    Cloud computing (CC) technology can be described as the next generation of Information technology for companies, educational institutions and governmental agencies; which provides easy and affordable access to state of the art technology; IT, technological application and services. Due to the growing needs for information technology (IT) and the current dwindling global financial stability, many higher education institutes including universities, are facing problems in providing the essentials of IT supports for administrative, educational, and research activities. However, CC is rarely implemented in universities in Malaysia. This research thus aims to find out the causal factor for the poor implementation and usage of CC in Malaysia universities. To achieve our aim, CC published works was reviewed to identify the staff positions as well as their required services. The outcomes of the review were applied to find out the models, services, and applications that are available in educational environments. Afterwards, an explorative case study was used to explore the factors that have caused the negligence of CC applications at universities. A semistructured interview was used to collect data and samples were randomly chosen among administrators, IT staffs, technicians and clerks at one of the biggest public university in Malaysia. The data were analyzed both quantitatively and qualitatively. The findings showed that policy is the main reason to reject of using CC in administrative activities. Thus, with amendment of the existing policy, authorities can benefit from CC and as well as prevent the risk associated with CC.          !  "# $%&’$&% Like other organizations, universities and higher education institutes need to use Information Technology (IT) services such as email, sharing space, web base services, and the Internet. Academic institutions often have many requirements that have special characteristics, and these must be considered carefully to fit the needs of different students. A technology can easily become outdated with limited IT resources and heavy workloads for administrative teaching and learning activities. In regard to this, cloud computing (CC) is one of the newest paradigms which can meet all the requirements. Cloud computing (CC) has recently reshaped the IT industry as a serviceoriented computing and its definition varies according to the authors; however, a comprehensive definition has been described by the National Institute of Standards and Technology (NIST) which explains CC simply as a model[1, 2]. More precisely, NIST defines CC as ‘a model for enabling convenient and ondemand network access that can be rapidly provisioned and released with minimal management effort or service provider interaction’. CC promotes availability and is constructed with five important characteristics, three service models, and four deployment models [3]. In a business and academic environment, the usage of cloud computing has been discussed for several reasons. CC is believed to reduce the costs of implementation and maintenance, enhance the mobility of a global workforce, and can be used without being installed on individual computers. Moreover, it encompasses flexible and scalable infrastructures, provides quick access to the market, and allows IT department transformation; where focus can be shifted to innovation rather than maintenance and implementation only [4]. However, the beneficial characteristic of cloud computing is neglected by some organizations, including university. In order to comprehend the reasons behind their preference on other software packages, we conducted interviews in conjunction with other factors, which are classified into policy, security, and applicability. The remainder of the paper is organized as follows: In Section 2, the related works are reviewed and staff requirement and the cloud based solution found and categories, the gap identified. In Section 3, the methodology used for carrying out this research is described. Analysis and detailed discussion of the result is presented in section 4. Section 5 details out conclusion and possible future works that can be carried on this subject matter. (# )$** *+$*,