DOI: 10.3217/978-3-85125-842-4-27 213 Sustainable and inclusive digital mobility services in times of Covid: a case study of Barcelona Boris Lazzarini 1 , Bartosz Wybraniec 2 , Míriam Villares 3 , Àlvar Garola 4 , Elisabeth Roca 5 1,2,3,4,5 Universitat Politècnica de Catalunya – Institute for Sustainability Science and Technology 1 boris.lazzarini@upc.edu 2 bartosz.wybranieci@upc.edu 3 miriam.villares@upc.edu 4 alvar.garola@upc.edu 5 elisabet.roca@upc.edu Abstract In the transport and mobility sector, developments such digitalisation, smart applications, local-based digital services, are radically altering mobility patterns, offering a whole range of mobility innovations that meet the fast-changing lifestyles of Europeans. Nonetheless, while transport public services and products become more interactive and are increasingly offered solely online, different societal groups do not fully benefit from these new opportunities offered by digitalization. In fact, the lack of a proper digital literacy can lead to situations of exclusions from many transport services and facilities, as most of them move online or integrate digital elements. The most vulnerable people experiencing mobility exclusion are mainly linked to situations of multiple social disadvantages related to physical impairment, material deprivation (low income, migrants), cultural issues (ethnic minority background), and demographic variables (elderly). National legislation addressed to ensure access to essential mobility services and products has often a limited reach, since technological advances are faster and permeating the mobility ecosystem. Therefore, the design of inclusive mobility solutions has a key role in maximising social inclusion and improve the user experience. The research presented is part of the DIGNITY project – Digital Transport in and for Society (https://www.dignity-project.eu/) – a research European H2020 initiative, aims at promoting a sustainable, integrated and user-friendly digital travel eco-system, which improves accessibility and social inclusion, travel experience and the daily life of all citizens. This, in turn, will foster the use of public transport system, helping the transition towards more sustainable mobility solutions. The project approach combines analysis with concrete actions to make digital mobility services inclusive over the long term, connecting users’ needs and requirements with the provision of mobility services. 279