Texila International Journal of Public Health ISSN: 2520-3134 DOI: 10.21522/TIJPH.2013.10.01.Art004 Received:03.01.2022 Accepted:10.02.2022 Published on: 30.03.2022 *Corresponding Author: theresa.sikateyo@icloud.com Quality of Tuberculosis Services in Lusaka, Zambia; Patients’ Perspective Theresa Chansa Chilufya Sikateyo 1* , Arthur Moonga 2 , Phillimon Ndubani 3 1 Free Lance, Vice President East, Central and Southern Africa College of Nursing (ECSACON), Lusaka Zambia 2 Director, Frontiers Development and Research Group, Lusaka, Zambia 3 Managing Director, Macha Research Trust, Choma, Zambia Abstract Zambia is among the 30 countries with high Tuberculosis (TB) burden, with an estimated 455 new cases per 100,000 people annually. Zambia and its partners are committed to accelerating the response to end TB through the provision of good quality of TB services, among other things. Despite the coordinated effort in addressing TB, little is documented about patients’ perceptions regarding the quality of TB services in Zambia. This study was conducted to assess the quality of TB services from the patient’s perspective. A facility-based cross-sectional study that utilized both quantitative and qualitative data collection. The study sample was 352 randomly selected patients on TB treatment and 58 purposefully selected TB treatment support persons. The patient’s perceived quality of care was measured by their perceived satisfaction of TB services in relation to accessibility of the TB clinic, timeliness of service provision, availability of qualified service providers, access to health education, the perceived attitude of service providers, and availability of drugs. Results revealed a high level of perceived good quality of TB services. The TB patients were more satisfied with the attitude of service providers, followed by the timeliness of service provision. Overall, 94.9% of the TB patients reported being satisfied with TB services. There is a high perception of good quality of TB services among the patients. Despite the high level of good quality, the study revealed limitations with regard to drug dispensation and the availability of qualified staff. Keywords: Perceived Quality, Consumer, Tuberculosis, Standards. Introduction The 2020 Global Tuberculosis (TB) Report shows that TB is one of the top 10 causes of death worldwide, and it remains the world’s top infectious disease killer (ranking above HIV/AIDS) despite being a preventable and treatable disease [1-4]. Close to 85% of people who develop TB disease can be treated with a 6- month drug regimen. About 10 million people fell ill with TB worldwide in 2019, of which 5.6 million were men, 3.2 million were women, and 1.2 million were children, and a total of 1.4 million people died from TB in the same year, including 208 000 people with HIV/AIDS [2]. The bold commitments made by the nations of the world at the 2018 United Nations high-level meeting on TB to accelerate the response to end TB have provided hope for ending the death and suffering being experienced by many people who are infected and affected by TB. The number of people reached with TB preventive treatment has substantially increased from 1 million in 2015 to over 4 million in 2019, indicating huge achievements. However, equitable access to quality and timely diagnosis, prevention, treatment, and care remains a challenge [2]. The World Health Organisation ranks TB as the number 3 cause of death among 1