143 CHAPTER 9 THE IMPACT OF INFORMATION TECHNOLOGIES ON BUSINESS DURING THE COVID-19 PANDEMIC OUTBREAK Luan Vardari, Qendrim Bytyqi and Ardelin Lumi ABSTRACT Introduction: Towards the end of 2019, it had been reported that a new kind of Corona virus, COVID-19, appeared in Wuhan, China, and since then the source of this virus is obscure. However, the new coronavirus is spreading rapidly and has become a worldwide pandemic. Countries round the world are implementing their own strategies in combating the epidemic. Aim: In this chapter, the effects of information and communication technology on the management and control of businesses in small- and medium-sized enterprises (SMEs) operating in Kosovo during the COVID-19 pandemic are investigated. Moreover, since recently the SME’s in Kosovo have shown faster development in terms of technology, thus the dimensions –the size of amount (unit) of investment is being researched as well. Methods: In this chapter, in an online survey method, respondents were needed to answer using a Likert 5 scale has been applied. The results of online surveys are taken from 54 businesses that were found suitable for evaluation. The data are analysed using the SPSS 23 package program, and the results of frequency analysis, averages and standard deviations were examined. It has been tried to determine whether there is a difference within the approach to information technologies of SMEs operating in Kosovo, based on the year of operation, Managing Risk and Decision Making in Times of Economic Distress, Part B Contemporary Studies in Economic and Financial Analysis, Volume 108, 143–158 Copyright © 2022 by Emerald Publishing Limited All rights of reproduction in any form reserved ISSN: 1569-3759/doi:10.1108/S1569-37592022000108B038