Human Systems Management 40 (2021) 685–700 DOI 10.3233/HSM-201155 IOS Press 685 Quality of teaching in Kosovo’s higher education institutions: Viewpoints of institutional leaders and lecturers 1 Dugagjin Sokoli a,∗ , Nada Trunk ˇ Sirca b and Andrej Koren b a University of Business and Technology, Prishtina, Kosovo b International School for Social and Business Studies, Celje, Slovenia Received 10 December 2020 Accepted 20 March 2021 Abstract. BACKGROUND: Due to the continuous shift being experienced in the higher education landscape, the quality of teaching had become an issue to be discussed from different perspectives by the concerned stakeholders. OBJECTIVE: The purpose of the research on the quality of teaching and identify the characteristics and best practices on supporting, developing, and improving Kosovo’s higher educational system’s effectiveness by improving the quality of teaching. METHODS: The paper used qualitative paradigms in research. The study targeted professors at Kosovo universities from two public universities and two private Colleges where focus group interviews, individual interviews, and documentation content analysis were obtained. RESULTS: According to professors’ opinions, the research results show that the quality of teaching is related to the research of professors, and it depends on the experience of the teacher, knowledge transfer, technology use, and degree of professor qualification. Other key factors determining the teaching quality are communication, motivation, pedagogy, cooperation, and adequate implementation of planned activities. CONCLUSIONS: Kosovo should establish appropriate mechanisms and policies for evaluating professors’ performance and make their selection and re-election based on these performance indicators and not only based on formal documents. Keywords: Quality of teaching, knowledge transfer, higher education institutions, academic qualification Dugagjin Sokoli is a professor at the University of Business and Technol- ogy, Faculty of Dentistry, in Prishtina, Kosovo. He serves as the Aca- demic Director for UBT Medical and Health Programs and the Director of UBT Knowledge Center. For 25 years he has been involved in vari- ous roles in Higher Education, from Teaching Assistant to President of the College, in Kosovo and United States. His research interest is in 1 This article received a correction notice (Erratum) with the reference: 10.3233/HSM-219006 available at https://content. iospress.com/articles/human-systems-management/hsm219006. ∗ Corresponding author: Dugagjin Sokoli, University for Busi- ness and Technology, Lagjja Kalabria, 10000 Prishtine, Kosovo. Tel: +383 44 100 042; E-mail: dugagjin.sokoli@ubt-uni.net. quality of teaching in Higher Education, Knowledge Manage ment, and applied Virtual Reality in Dentistry. Nada Trunk ˇ Sirca has a PhD in social science from the Manchester Metropolitan University, UK. Cur- rently she is working as researcher, teacher and advisor to management at University of Primorska, Interna- tional School for Social and Business Studies, Celje, Slovenia and EMUNI, Slovenia. Her expertise is manage- ment in higher education, research methodology, and quality in ter- tiary education, the recognition of knowledge, lifelong learning, and EU policies in education. She has interna- tional experiences in managing projects, leading the conferences and editing the journals. ISSN 0167-2533/$35.00 © 2021 – IOS Press. All rights reserved.