LIFE: International Journal of Health and Life-Sciences ISSN 2454-5872 Available Online at: http://grdspublishing.org/ 47 Debnath & Ray, 2018 Volume 4 Issue 2, pp.47-65 Date of Publication: 4 th September 2018 DOI-https://dx.doi.org/10.20319/lijhls.2018.42.4765 This paper can be cited as: Debnath, R., & Ray, S. (2018). Efficient Management Practices for Improving Care & Sanitation Facilities of Public Healthcare Delivery System: A Case Study in India. LIFE: International Journal of Health and Life-Sciences, 4(2), 47-65. This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc/4.0/ or send a letter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA. EFFICIENT MANAGEMENT PRACTICES FOR IMPROVING CARE & SANITATION FACILITIES OF PUBLIC HEALTHCARE DELIVERY SYSTEM: A CASE STUDY IN INDIA Reeti Debnath Asst. Professor, Department of Healthcare Management, NSHM College of Management and Technology, Affiliated to Maulana Abul Kalam Azad University of Technology, Kolkata, West Bengal, India reeti.debnath@nshm.com reeti.debnath@gmail.com Sumati Ray Professor, Department of Master in Business Administration, Indian Institute of Social Welfare & Business Management, Affiliated to University of Calcutta, West Bengal, India sumati_ray@yahoo.co.in Abstract In spite of being one of the fastest growing economies of the world, and having taken steps to improve the country’s health status after independence, India still has a long way to go. The healthcare system is challenging in India, particularly because of huge population size, economic and social factors coupled with the rising burden of both communicable and non- communicable diseases. Capital and technology perhaps are the most necessary conditions for achieving health gains, but experience in many countries confirms that they are not sufficient. Organizations must combine financial, physical and human resources for better performance. Public hospitals are heavily utilized by lower income groups of the society, up to ninety percent in case of free patients. While this is a good indication of the level of access of people to public