Proposal of a Framework of Lean Governance and Management of Enterprise IT Mauro Gonçalves Pinheiro Newsoft Consultoria Empresarial Rua dos Ipês, 242 - Boa Vista 89205-650 – Joinville – SC - Brazil +55 47 9107-6300 mauro@newsoft.com.br Mehran Misaghi UNISOCIESC – Centro Universitário SOCIESC Rua Albano Schmidt, 333 – Boa Vista 89206-001 – Joinville – SC – Brazil +55 47 3461-0277 mehran@sociesc.org.br ABSTRACT Technology and Information are vital to the success of companies. To leverage the successes in IT projects, companies have at their disposal, references globally accepted as good practices (COBIT, ITIL, PMBOK, ISO, TOGAF, etc.). In spite of this, it is still great the magnitude of spending on IT projects poorly designed or improperly implemented. This paper presents a brief description of standards and good practices related to governance and management of enterprise IT, defines the Lean Thinking, Lean IT, the Processes Management, the Portfolio, Program and Project Management, and the Work System Theory, and highlights the purpose of them, showing their characteristics and suggests a Framework of Lean Governance and Management of Enterprise IT, by demonstrating how the standards and good practices presented can work together, because it advocates that the Lean Thinking, the Process, Portfolio, Program, and Project Management, and the Work System Theory complement the standards and good practices of Governance and Management of Enterprise IT with an approach not referenced in these standards and good practices. Categories and Subject Descriptors K.6.1 [Management of Computing and Information System]: Project and People Management, Life cycle, Management techniques, Staffing, Strategic information systems planning, Systems analysis and design, Systems development, Training. General Terms Management, Measurement, Performance, Design, Economics, Reliability, Security, Human Factors, Standardization, Legal Aspects, and Verification. Keywords Enterprise IT Governance, Enterprise IT Management, Lean Thinking, Lean IT, Work System, Processes Management, Projects Management. 1. INTRODUCTION Despite the growth in the use of standards and methodologies [1], is still large number of projects for Information Technology (IT) that result in high investments and results below the expected, such as: unstable and inflexible systems, slowness in operationalization of services, projects poorly managed, high costs with people and resources, misalignment between IT and the business, lack of visibility, among others. In addition, the IT areas, in general, follow the same organizational structure adopted by the company. As the majority of companies have functional structures, the IT areas tend to be organized in the same way. However, the references models recognized by the market as good practices are organized by processes, such as: ITIL [2], COBIT [3] and the PMBOK [4]. The Processes Management, BPM CBOK [5], and the Lean Thinking [6] are knowledge being used in a growing number of companies in order to become, or remain, competitive. The Working System Theory [7] [8] presents a framework that shows clearly the relationship between Customer, Products and Services, Processes, Participants, Information, and Technologies. This article presents the main concepts of Lean Thinking, Lean IT, standards for Governance and Management of Enterprise IT, Portfolio, Program and Project Management, Processes Management, and Work Systems Theory. This work supports the hypothesis that Lean Thinking, Process, Portfolio, Program and Project Management, and the Work System Theory, can complement the models and standards of Governance and Management of Enterprise IT, with an approach not existing in these models and standards of Enterprise IT, and suggests a Framework of Lean Governance and Management of Enterprise IT. The Framework of Lean Governance and Management of Enterprise IT shows how the presented disciplines are integrated to support the companies to produce better products, services and results, that add values to its stakeholders, through the effective use of enterprise IT. 2. THEORETICAL REFERENCES Each paragraph below defines one discipline, or good practice, used as reference to the proposal Framework of Lean Governance and Management of Enterprise IT. The Lean Thinking [6] is a philosophy and a business strategy to increase customer satisfaction through better use of resources. Lean management seeks to provide a consistent, value to customers with lower costs by identifying and supporting Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. iiWAS2014, 4-6 December, 2014, Hanoi, Vietnam. Copyright 2014 ACM 978-1-4503-3001-5/14/12...$15.00. Proceedings of iiWAS2014 CONFENIS2014 Papers 554