Designing Hypertext and the Web with the Heart and the Mind 299 Copyright Idea Group Inc. Copyright Idea Group Inc. Copyright Idea Group Inc. Copyright Idea Group Inc. Chapter XIV Designing Hypertext and the Web with the Heart and the Mind Yin Leng Theng Nanyang Technological University, Singapore ABSTRACT This chapter reviews continuing usability problems with hypertext and Web applications and highlights new issues, in particular, cultural and ethical, brought about due to internationalisation. It argues for a move away from treatment to prevention, from treating the end-users symptoms  themselves a reaction to bad design  to avoiding the bad design. Therefore, the way hypertexts and the Web are designed and built needs to be re-examined. It suggests that new approaches to Web modelling are required to address usability issues that might be due to human errors or design problems. This chapter concludes by suggesting several practical and theoretical contributions to address the deficiencies in current hypertext and Web design. This chapter appears in the book, Information Modeling for Internet Applications, edited by Patrick van Bommel. Copyright ' 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. 701 E. Chocolate Avenue, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.idea-group.com ITB8763 IDEA GROUP PUBLISHING