*Corresponding author. Tel: +98-9141885288
E-mail addresses: kamal.ghalandari@gmail.com (K. Ghalandari)
© 2014 Growing Science Ltd. All rights reserved.
doi: 10.5267/j.msl.2014.6.024
Management Science Letters 4 (2014) 1433–1440
Contents lists available at GrowingScience
Management Science Letters
homepage: www.GrowingScience.com/msl
A study on relationship between emotional intelligence components of sales managers from
Goleman’s viewpoint and sales promotion activities in Iranian business enterprises
Kamal Ghalandari
*
and Soheila Shakoori Yadegari
Department of Business Management, Payame Noor University, Iran
C H R O N I C L E A B S T R A C T
Article history:
Received January 14, 2014
Accepted 10 June 2014
Available online
June 12 2014
Winners of the future competition are managers who communicate their human resources in an
effective and rewarding way. In this respect, emotional intelligence is an advanced form of
focusing on humans in organizational environment and it is a new and suitable instrument for
business managers and market theoreticians to direct and satisfy organizational employees and
external customers. This paper investigates the relationship between emotional intelligence
dimensions and components including self-awareness, self-management, self-motivation, social
awareness and relation management and sales promotion activities in Iranian business
enterprises. Present research was an applied one with respect to its purpose and a correlational
descriptive-survey one with respect to data collection method. Statistical population of the
study comprised of 534 managers operating at firms located at West Azarbaijan province in
food industry. Among them 225 managers were selected using random sampling procedure
based on Krejcie and Morgan’s table. Data on emotional intelligence variable were collected
using Goleman’s Emotional Competence Inventory. In addition, sales promotion variable was
evaluated using an author-developed questionnaire and reliabilities of these two scales were
respectively 0.92 and 0.89. Given the normality of data according to Kolmogorov-Smirnov test,
Pearson’s correlation test was used to identify the type of relationship between variables and
results suggested a direct significant relationship between all emotional intelligence
components including self-awareness, self-management, self- motivation, social awareness and
relation management and sales promotion activities at significance level of p ≤0.05.
© 2014 Growing Science Ltd. All rights reserved.
Keywords:
Emotional Intelligence
Sales Promotion Activities
Marketing Mix
Food Industry
1. Introduction
There are several studies suggesting that winners of the future competition are those managers who
are able to communicate with their humane resources in an effective and rewarding way. In this
context, emotional intelligence is one of the skills greatly contributing to relationship between
managers and organizational members and according to Goleman (1998), it is considered as an
inevitable requirement in the organization. Indeed, successful managers emphasize enhancement of