The Influence of Project Life Cycle and Key Performance Indicators
in Project Management Performance: Comparison between ICT and
Construction Project
Norshima Humaidi
1
and Noor Azzah Said
2
1
Faculty of Office Management & Technology, UiTM, Malaysia
2
Faculty of Office Management & Technology, UiTM, Malaysia
Abstract. Project has become one of the important elements in both ICT and Construction companies. To
ensure project success, project manager must have good skill in project management. Previous researches
have revealed that there is several factors influences project management performance. However, the study
has posited two factors which are project life cycle (PLC) and key performance indicators (KPIs). This study
was conducted to examine the effect between those factors on project management performance in ICT and
construction project. This study also was aimed to compare the mean result of both type of project using
Independent T-Test. The result of analysis reveals that both factors have influence project management
performance in ICT and construction project. The T-Test result is also shown that there is no significant
different between ICT and construction project. The number of respondent was 156 project managers from
ICT companies and 346 project managers from construction companies in Klang Valley, Malaysia. The
findings of the study will hope to help project manager in improving their project management skills.
Keywords: project management performance, project life cycle, key performance indicators, project
success
1. Introduction
Projects had clearly become a central activity in most organizations and companies and they are rapidly
increasing their investment resources in projects such as new product development, process improvement, or
building new services. Moreover many studies indicated that most projects do not meet time and budget
goals, or fail to satisfy customer and company expectation [1]. Notwithstanding, other factors also
contributed to the failure of projects such as weaknesses in project mission and planning, lack of project
knowledge, communications breakdown, lack of resources, political issue, control issues, lack of top
management support, lack of technical expertise, etc. Therefore, project manager play an important role and
practice good project management. Project management practice is seriously considered in ICT and
construction project because both projects are dynamic.
At the moment, project management has become a key activity in most modern organization [2]. To
ensure the success of a project, every organization needs to adapt good project management practices.
Previous research viewed project performance as an intangible thing, especially in case of management
performance, so choosing tools for assessing the performance is also a hard job [3]. Performance
measurements is the heart of ceaseless improvement and the aims of project management performance is
offering managers and members of staff of all ranks the ability to develop direction, traction, and speed of
their organization. Adapting good approach in managing project can improve project managers’
effectiveness and efficiency of products and processes. As project management is becoming an important
task to an organization, it is worthwhile to explore the factors that can enhance project management
competencies.
This study was conducted with the aim to determine the effect of Project Life Cycle (PLC) process and
Key Performance Indicators (KPIs) on project management performance in ICT and construction companies
in Klang Valley, Malaysia.
2011 2
nd
International Conference on Construction and Project Management
IPEDR vol.15 (2011) © (2011) IACSIT Press, Singapore
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