World Applied Sciences Journal 35 (Service Experience and Innovation in Hospitality & Tourism): 119-126, 2017 ISSN 1818-4952 © IDOSI Publications, 2017 DOI: 10.5829/idosi/wasj.seiht.2017.119.126 Corresponding Author: Ghaith Abdulraheem Ali Alsheikh, Faculty of Economics & Management Sciences, Universiti Sultan Zainal Abidin, 21300 Terengganu, Malaysia. 119 A Study on the Relationship between Organizational Culture, Leadership Style, Organizational Commitment and Organizational Citizenship Behaviour, Intrinsic Motivation as Mediating with Reference to Employees Working in Jordanian Luxury Class Hotel Mutia Sobihah Binti Abd Halim, Ghaith Abdulraheem Ali Alsheikh and Ahmad Y.A. Ayassrah 1 1 2 Faculty of Economics & Management Sciences, 1 Universiti Sultan Zainal Abidin, Terengganu, Malaysia Irbid National University, Irbid, Jordan 2 Abstract: This paper introduces the concept of Organizational Citizenship Behaviour. Its origin, importance and the importance to study Organizational Citizenship Behaviour in the context of the luxury class hotel industry in Jordan are explained. However, very little work has been done in this area to see if motives of various kinds lead to organizational citizenship behaviour. A thorough literature review is done to learn aspects of organizational citizenship behaviour and its relationship with motivational concepts. It is found that intrinsic motivation affects employee’s to organizational citizenship behaviour. Factors like organizational culture, leadership style and organizational commitment can increase OCB at workplace which will increase their performance and reduce turnover rate. Key words: Organizational Citizenship Behavior Organizational Culture Leadership Style Organizational Commitment Hotel Industry INTRODUCTION and tourism contribution to Jordan GDP dipped from Doing business in today's environment is very There has been a reasonably large amount of research different to doing business in the past. Over the last 20 previously studied regarding organizational citizenship years, enormous changes have taken place such as behavior. However, the facets of those studies range in globalization, the need to reduce costs and the topic, industry and field, greatly. When searching any pressure to be more competitive. Many companies database, one can find qualitative and quantitative have been forced to think of better ways of doing research on the subject of OCB from many different areas business [1]. of study. OCBs are commonly looked at when researching The hotel industry is not exempted from these industrial and organizational psychology and certain global pressures and faces growing threats from other common sectors within, such as business leadership, lodging facilities. Jordan hotels now have to compete motivation, loyalty and engagement. Lavanya and Kalliath fiercely for a larger and more stable market share. [4], researched the relationship between employees’ work The Ministry of Tourism and Antiquities in Jordan motivation, leaders’ leadership style and their noted that the tourists arrivals in Jordan decreased to organizational citizenship behavior. The study found that 68.20 thousand (May 2015) from 78.10 thousand [2]. And there was no relationship identified between overall work in a span of 9 years, (2006-2015), the tourists arrivals in motivation and organizational citizenship behavior, the country was reported to be an average of 79.68 however, its dimensions (intrinsic process motivation and thousand, with the highest recorded to be 142.60 self-concept external motivation) showed a positive thousand in November 2010 and the lowest to be 37 relationship with organizational citizenship behavior; it thousand in February 2006. More importantly, the World was further observed that transactional leadership style Data Atlas indicated that the percentage share of travel was related to organizational citizenship behavior. 24.0% (2010) to 21.8%[3].