Int. J. Services, Economics and Management, Vol. 7, No. 1, 2015 1 Copyright © 2015 Inderscience Enterprises Ltd. Information and communication technology talent management alignment with outsourcing: case of a power company in Kenya Christopher A. Moturi and Moses N. Ngugi* School of Computing & Informatics, University of Nairobi, Nairobi, Kenya Email: moturi@uonbi.ac.ke Email: ngugimose@gmail.com *Corresponding author Abstract: Increase in ICT investments and new talent management strategies have seen companies adopt ICT outsourcing strategy to improve ICT performance and business value. Best practice in technology solutions requires an organisation to address issues of technology-enabled talent management. The elusive crucial link between ICT Talent Management (ICTTM) and ICT Outsourcing (ICTO) could greatly improve ICT Performance if effectively aligned. This paper developed a best practice model for effectively aligning ICTTM with ICTO for improved ICT performance. This research adopted case study approach amongst staff in HR, ICT and Customer Services functional areas in the Kenyan national power distributor, Kenya Power. Questionnaires were used for collecting data. Descriptive statistics and factor analysis were used for analysis. The findings helped to develop a model which on adoption would contribute to improved ICT Performance and achievement of Information Technology Enabled Services (ITES) and therefore enable businesses through improved quality services. Keywords: ICT outsourcing; ICT talent management; ICT performance; BPO; business process outsourcing; ICT-enabled services. Reference to this paper should be made as follows: Moturi, C.A. and Ngugi, M.N. (2015) ‘Information and communication technology talent management alignment with outsourcing: case of a power company in Kenya’, Int. J. Services, Economics and Management, Vol. 7, No. 1, pp.1–23. Biographical notes: Christopher A. Moturi is Director, School of Computing and Informatics, University of Nairobi. He has long experience in teaching, research, consultancy, university administration and management. His research interests include e-procurement, information systems frameworks, information systems security, e-business, data miming and ISO 9001 quality management. Moses N. Ngugi is an ICT Professional with Kenya Power, an Electricity Distribution Company in Kenya. He holds an MSc in IT Management from University of Nairobi. He has vast experience in ICT Management gained in Financial and Energy Sectors. His main research interest area focuses on ICT Services Delivery Improvement.