405 IMPLEMENTASI MAL PELAYANAN PUBLIK DI KOTA BEKASI PROVINSI JAWA BARAT Oleh Petra Hasiholan 1 , Murtir Jeddawi 2 , Ika Sartika 3 1) Ditjen Bina Pembangunan Daerah Kementerian Dalam Negeri Program Magister Terapan Studi Pemerintahan Daerah Institut Pemerintahan Dalam Negeri petra.hasiholan@gmail.com 2, 3) Institut Pemerintahan Dalam Negeri Abstract he implementation of good governance in Indonesia is marked by the realization of quality public services to the community. Public services are the responsibility of the government to realize prosperity in order to achieve goals, therefore researchers are interested in conducting research under the title Implementation of Public Service Mall in the City of Bekasi in North Java Province. This research is focused on knowing and analyzing the Implementation of Public Service Malls in improving the quality of public services. The research method used is descriptive research with a qualitative informan approach determined by purposive sampling and snowball sampling techniques.Data collection techniques carried out by observation interviews and documentation of data analysis techniques by means of data reduction, data presentation and conclusion drawing, verification. The results showed that the implementation of services was not optimal due to weaknesses in the dimentions of productivity, linearity, and efficiency. The factors influencing the implementers’ inconsistencies with regard to the contents of the policy, not yet optimal network interactions, lack of adequate budgets, not yet maximal competency of employees, and not yet optimal facilities and infrastructure. Efforts are made in addition to the budget, developing the quality of human resources related to increasing competence and developing an online system to support the quality of service. Keywords: implementation, service, service quality Abstrak enyelenggaraan tata kelola pemerintahan yang baik di Indonesia ditandai dengan terwujudnya pelayanan publik kepada masyarakat yang berkualitas. Pelayanan publik menjadi tanggung jawab pemerintah untuk mewujudkan kesejahteraan dalam rangka mencapai tujuan oleh karena itu peneliti tertarik untuk melakukan penelitian dengan judul Implementasi Mal Pelayanan Publik di Kota Bekasi Provinsi Jawa Barat Provinsi Jawa Barat. penelitian ini difokuskan untuk mengetahui dan menganalisis Implementasi Mal Pelayanan Publik dalam meningkatkan kualitas pelayanan publik. Metode penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kualitatif informan ditentukan dengan teknik purposive Sampling dan Snowball Sampling. T P