i THE IMPORTANCE OF EMPLOYEE TRAINING AND RETENTION STRATEGIES OF HEALTHCARE PROFESSIONALS FOR EFFECTIVE SERVICE DELIVERY: A CASE STUDY OF MANAMA MISSION HOSPITAL IN ZIMBABWE by KANYUMBA BLESSING Submitted in fulfillment of the requirements for the Degree of MASTERS IN MANAGEMENT SCIENCES SPECIALISING IN HUMAN RESOURCES MANAGEMENT in the Department of Human Resources Management Faculty of Management Sciences at DURBAN UNIVERSITY OF TECHNOLOGY ______________________ __________________ SUPERVISOR: DATE PROFESSOR D.C JINABHAI MBL (UNISA, 1990); DBA (UDW, 1998)