The relationship between perceived quality
and divulgation strategies of products in the
electronic marketplace
João Costa
a,*
and Milton Horn
b
a
Graphic Design Post-Graduate Program / Center of Communication and Expression/Centro de Comunidação e
Expressão – CCE / Universidade Federal de Santa Catarina – UFSC / Florianópolis, SC Brasi
b
Graphic Design Post-Graduate Program / Center of Communication and Expression/Centro de Comunidação e
Expressão – CCE / Universidade Federal de Santa Catarina – UFSC / Florianópolis, SC Brasi
Abstract. This article introduces concepts regarding management design, the electronic marketplace and recommendation sys-
tems, as well as uses a revised bibliography proposing the relationship between applied management design strategies and
recommendation products identified through Cazella [6] and the different types of perceived quality developped by Michalos
and Schwartz.
Keywords: Management design; e-Commerce; Recommendation systems; Informatic Ergonomics
*
Author e-mail: joao@joaocosta.com
Work 41 (2012) 5778-5780
DOI: 10.3233/WOR-2012-0949-5778
IOS Press
1051-9815/12/$27.50 © 2012 – IOS Press and the authors. All rights reserved
5778