The Impact of Information Communication Technology (ICT) on Customer Satisfaction and Loyalty in Nigeria Banks Authors Olayemi Olasunkanmi Sunday Dr. Charles Onyeiwu Institution University of Lagos, Akoka, Lagos. ABSTRACT The study examined the effect of information communication technology (ICT) on bank performance using Guaranty Trust Bank (GTB), United Bank of Africa (UBA) and Access Bank Plc as case study. The study focused on customer satisfaction, customer’s loyalty and banking service quality as the bank performance constructs. The study adopted survey research design and 240 customers were randomly selected. Data were collected using a self-developed questionnaire by the researcher. The questionnaire was used to get the opinions of the customers on information communication technology as related to customer satisfaction, customer’s loyalty and banking service quality. Three research hypotheses were formulated and tested in the study. The hypotheses were tested using regression analyses with the aid of Statistical Package for Social Sciences (SPSS). The results indicated that information communication technology (ICT) is significantly related to customer satisfaction. The study also found that there was significant relationship between information communication technology (ICT) and customer’s loyalty. More so, it was found that information communication technology (ICT) is significantly related to quality of banking service. On the basis of this finding, it was recommended that central bank of Nigeria being the apex regulatory bank should compel banks and other financial institution to invest a reasonable percentage out of the proportion of the profit made on ICT improvement. Information Technology Steering Committee should be established to take charge of affairs regarding the IT implementation of the bank. Keywords: Information Communication Technology, customer satisfaction, customer’s loyalty and banking service quality