Vol. 70, No. 3, March 2020 452 Introduction In a healthcare system, physiotherapy is the medical science focussing on the patients' physical condition and treating them. 1 Physiotherapists established a resilient status in the rehabilitation therapy after the Great War in the early part of the 20th century. Physical health and healthy lifestyle is achieved by the help of physiotherapy after any major trauma. 2,3 Physiotherapists treat people of every age undergoing any kind of disorder, like back pain, cystic fibrosis, knee pain, shoulder problems, stroke, neurodegenerative diseases, spinal cord injury, cardiopulmonary diseases, arthritis, sports injuries, cerebral palsy, developmental delay, strains or sprain injuries. 4 Physiotherapy helps in reducing pain, improving joint mobility and strength, restoring physical function and preventing injury, preventing or delaying surgery, improving balance, coordination, strength, flexibility and function, and restoring the aptitude to survive daily tasks. 5,6 Physiotherapists are educated to evaluate, treat and prevent the physical limitation and dysfunction through exercises, mobilisation and therapeutic techniques. Physiotherapists put their best to help their patients live an independent life. 7 In physiotherapy, different methods and modalities are used for treatment, like ultrasound therapy, shortwave diathermy, mobilisation, exercise therapy, traction, electrical nerve stimulation, laser therapy or infrared lamps. 8 In Pakistan, physiotherapists are facing great challenges due to competitive marketplace conditions made worse by trend among some physicians to reduce physiotherapy referrals. With increase in marketplace competition, patient satisfaction has emerged as a variable of critical importance. Also, patient satisfaction may identify the likelihood of treatment compliance. 9 When patients are dissatisfied, they can spread a negative message about an organisation, resulting in a heavy loss to that organisation. Patients who report high satisfaction are more likely to continue the relationship with the healthcare practitioners. 1 From a rehabilitation perspective, a study defined patient satisfaction as a "construct reflecting the overall experience of an individual receiving examination and treatment in a given environment during a specific time period”. 10 Patients satisfaction is an attitude or a person's general orientation towards overall Level of satisfaction regarding physical therapy services in district Poonch, Azad Jammu Kashmir Muhammad Lakhmir Khan 1 , Misbah Ghous 2 , Imran Amjad 3 , Munazza Nouman 4 , Irum Yaqoob 5 Abstract Objective: To determine the patients' satisfaction level regarding physical therapy services at district- level hospitals. Method: The cross-sectional study was conducted at tertiary hospitals of Poonch district in Azad Jammu and Kashmir from January to June 2018, and comprised patients of either gender aged 15-70 years receiving physical therapy treatment. A semi-structured questionnaire was used to collect data regarding patients' satisfaction from physiotherapy services.. The demographics were recorded and standardised assessment tools used included Short-Form Patient Satisfaction Questionnaire and Medrisk instrument for measuring patient satisfaction. Data was analysed using SPSS 22. Results: Of the 392 subjects, 209(53%) were males and 183(47%) were females, with an overall mean age of 39.7±12.6 years. The response regarding satisfaction was positive in 376(95.85%) cases and negative in 16(4.15%) cases (p<0.05). Conclusion: There was a high level of satisfaction regarding physiotherapy services in the studied area. Keywords: Level of satisfaction, Physical therapy services, Patients. (JPMA 70: 452; 2020). https://doi.org/10.5455/JPMA.10977 1,4 Tehsil Hadquarters Hospital, Hajira Azad Kashmir, Pakistan; 2,3,5 Riphah International University, Islamabad, Pakistan. Correspondence: Misbah Ghous. e-mail: drmisbahghous@gmail.com