Webology (ISSN: 1735-188X) Volume 18, Number 3, 2021 231 http://www.webology.org Efficiency, Technology And Manpower In Banking Industry Aswin Rivai Lecturer, Faculty of Economics and Business- UPN Veteran, Jakarta, Indonesia Abstract This study analyze the correlation of technology and efficiency and how it affect the turnover of the employee. The commercial banks in Indonesia is the subject to be analyzed. The study also analyze the impact of foreign shareholdings on technology adoption of the acquired local banks. The non-parametric DEA efficiency is utilized to measure bank efficiency and the ratio of IT- related cost to total bank operational cost is used as proxy of digital technology. The panel data regression model used banks efficiency scores based result of DEA analysis and ratio of IT related cost as dependent variables. Duration of the study is 2011-2021 with cross-section samples of all banks used in the DEA analysis. The sample used in this study is totally 29 Banks purposively selected based on the aggressiveness in utilizing digital banking technology which is assumed due to foreign shareholdings. It is concluded that higher digitalization tends to increase efficiency but decrease number of employee demand /recruited. It is also found that higher portion of foreign shareholdings significantly increase magnitude of technology adoption in its acquired local banks. Results of this study will be used as reference for policy maker in shaping the future of efficiency and human resources of banking industry in Indonesia. JEL Classifications: G21, L22, O33 Keywords: Bank Efficiency, Bank Competition, Digital Banking, DEA INTRODUCTION According to Lipton et al. (2016), in the future, there will be a banking system with digital technology that not only performs the basic functions of banks as financial intermediary institutions and financial service providers, but also beyond just as financial advisors to their customers and can interact real time through the mobile device used by its customers. The major strategic issue for the banking industry in Indonesia for the last 10 years is the advancement of digital technology. Both in terms of opportunities for the development of bank businesses and in the aspects of threats to the bank's business existence issues (Dermine, 2016; Marinč, 2013).