Nº 13 · October 2011 Editorial Megatrends in eGovernment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Eduard Aibar Articles Current trends in the evolution of electronic relations between the administration and citizens in Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 José Luis Blasco Díaz & Modesto Fabra Valls Simplifcation of public administration through use of ICT and other tools . .21 Mirlinda Batalli Trends in practices: eGovernment solutions from the EPSA 2009 experience . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Alexander Heichlinger, Cristina Borrell & Julia Bosse Opportunities and Forthcoming Challenges of Smartphone-based mGovernment Services . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Thomas Zefferer & Peter Teuf Mobile Governance: The Kerala Experience and Insights for a Comprehensive Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Sabarish Karunakaran Rethinking government in the light of the emerging organisational principles of online collective action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . 81 Mayo Fuster Morell Web 2.0 as a Megatrend in eGovernment: An Empirical Analysis of its Preconditions and Outcomes . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Marijn G.A. Plomp & Robbin A. te Velde The European Journal of ePractice is a digital publication on eTrans- formation by ePractice.eu a portal created by the European Commission to promote the sharing of good practices in e-Government, eHealth and eInclusion. Web: www.epracticejournal.eu Email: editorial@epractice.eu The texts published in this journal, unless otherwise indicated, are subject to a Creative Commons Attribution-Noncommercial- NoDerivativeWorks 2.5 licence. They may be copied, distributed and broadcast provided that the author and the e-journal that publishes them, European Journal of ePractice, are cited. Commercial use and derivative works are not permitted. The full licence can be consulted on http://creativecommons. org/licenses/by-nc- nd/2.5/ Editor-in-Chief: Trond Arne Undheim Issue Editor: Eduard Aibar Editorial Coordination by: Alexandros Stylianou Produced by: EUROPEAN DYNAMICS SA