How to Measure the Performance of a Smart City Teresa Guarda a,b,e , Isabel Lopes c,d,e , Pedro Oliveira c , Maria Isabel Ribeiro c and António José Fernandes c a Universidad Estatal Península de Santa Elena, La Libertad, Ecuador b CIST - Centro de Investigación en Sistemas y Telecomunicaciones, La Libertad, Ecuador c Polytechnic Institute of Bragança, Bragança, Portugal d UNIAG - Applied Management Research Unit, Bragança, Portugal e Algoritmi Centre, Minho University, Guimarães, Portugal Abstract The main objective of the smart cities initiative is to allow manage their assets efciently, betting on innovation and creativity, as a way to promote sustainable and inclusive urban development. When talk- ing about an emerging and promising area like smart cities, the topic of performance measurement has gained more relevance. The performance of smart cities involves measuring the progress of a territory, with regard to its ability to provide a better quality of life for its citizens. It is necessary to understand the territorial specifcities, and to know how far technologies can be useful in these territories for a sustainable transition. It is in this context that the present study is based, which aims to assess which technologies the citizens of the urban territory in the province of Santa Elena in Ecuador, understand as striking, in order to measure the intelligent performance of that city. For that, a survey was made, and the results and conclusions presented in this study. Keywords Smart Cities, Sustainability, Territorial Intelligence 1. Introduction In the age of digital transformation, cities are undergoing numerous changes, visible in the number of projects implemented in recent years by Municipalities, leading to the infltration of technologies in cities. ¡Change is inevitable! Although the digital transformation goes beyond the incorporation of technologies, the men- tality and culture of citizens in adapting to these changes must be, properly instilled. With this technological transformation, cities overcome the challenges of the past and conquer the fu- ture. The technological resources used as a means to provide diferent services efciently and improving the quality of life of citizens, transform them into smart cities. The use of the smart concept captures innovative digital transformations, driven by new ICAIW 2020: Workshops at the Third International Conference on Applied Informatics 2020, October 29–31, 2020, Ota, Nigeria  Teresa Guarda (T. Guarda); isalopes@ipb.pt (I. Lopes); pedrooli@ipb.pt (P. Oliveira); xilote@ipb.pt (M.I. Ribeiro); toze@ipb.pt (A.J. Fernandes)  0000-0002-9602-0692 (T. Guarda); 0000-0002-5614-3516 (I. Lopes); 0000-0001-8346-1694 (P. Oliveira); 0000-0002-5425-006X (M.I. Ribeiro); 0000-0002-9971-4796 (A.J. Fernandes) © 2020 Copyright for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0). CEUR Workshop Proceedings http://ceur-ws.org ISSN1613-0073 CEUR Workshop Proceedings (CEUR-WS.org)