International Journal of Community Medicine and Public Health | April 2017 | Vol 4 | Issue 4 Page 1248 International Journal of Community Medicine and Public Health Goshist R et al. Int J Community Med Public Health. 2017 Apr;4(4):1248-1252 http://www.ijcmph.com pISSN 2394-6032 | eISSN 2394-6040 Original Research Article To study the patient satisfication at a tertiary care hospital in Malwa region of Punjab Rahul Goshist 1 , Shamim Monga 2 *, Shalini Devgan 2 , Baltej Singh 3 , Sanjay Gupta 2 INTRODUCTION Selecting the health care and measuring its quality is very complex and has remained elusive yet the tools of its measurement will increasingly improve. Many factors including poor systems and stress of the caregivers effects the quality along with satisfaction of patients. Patient satisfaction denotes the extent to which general health care needs of the clients are met to their requirements. Patients carry certain expectations before their visit and the resultant satisfaction or dissatisfaction is the outcome of their actual experience. 1-4 Patients‟ perceptions about healthcare systems seem to have been largely ignored by health care managers in developing countries. 4-6 Over the past 10 years consumer satisfaction has gained widespread recognition as a measure of quality in many public sector services. Patient satisfaction is now deemed an important outcome measure for health services; however, this professed utility rests on a number of implicit assumptions about the nature and meaning of expressions of „satisfaction‟. Patient satisfaction is multifaceted and a very challenging outcome to define. Patient expectations of care and attitudes greatly contribute to satisfaction; other psychosocial factors, including pain and depression, are also known to contribute to patient satisfaction scores. Historically, physicians, especially surgeons, have focused on surgical technique and objective outcomes as ABSTRACT Background: Many factors including poor systems and stress of the caregivers effects the quality along with satisfaction of patients. Patient satisfaction denotes the extent to which general health care needs of the clients are met to their requirements. Aim of the study to study the level of patient satisfaction. Methods: The structured questionnaire was administered to patients from in-patient areas. Illiterate patients were interviewed personally. The hospital had bed strength of 890 and the patients were followed in different departments till the completion of sample size. Results: More than half of the patients i.e. 58.6% and 54.7% responded that the stretcher availability and behavior of paramedical staff in emergency as poormore than half of the patients i.e. 58.6% and 54.7% responded that the stretcher availability and behavior of paramedical staff in emergency as poor, more than half of the patients i.e. 58.6% and 54.7% responded that the stretcher availability and behavior of paramedical staff in emergency as poor. Conclusions: Most patients rated the services of the hospital as excellent or good but a portion of patients were found to be unsatisfied in some areas i.e. cleanliness of toilets, wards, canteen and behaviors of paramedical staff. Keywords: Satisfaction, Patient, Healthcare organization 1 Department of Hospital Administration, 2 Department of Community Medicine, 3 Biostatistician, GGS Medical College, Faridkot, Punjab, India Received: 08 February 2017 Accepted: 06 March 2017 *Correspondence: Dr. Shamim Monga, E-mail: shamimmonga@yahoo.com Copyright: © the author(s), publisher and licensee Medip Academy. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License, which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. DOI: http://dx.doi.org/10.18203/2394-6040.ijcmph20171357